PROPERTY MANAGER at 360 Management Group Co – New Haven, Connecticut

SUMMARY:

The Property Manager is responsible for independently managing and resolving all site-related issues, including property operations, tenant relations, budgeting, and compliance with housing regulations. Additionally, this role will oversee maintenance teams, ensuring all maintenance work is completed efficiently, safely, and in compliance with company standards. The Property Manager typically works a 35-hour work week, with on-site office hours Monday through Friday, from 9:00 a.m. to 5:00 p.m., with occasional evening and weekend duties as needed. Travel may be required.

ESSENTIAL FUNCTIONS:

1. Financial & Compliance Management

• Participate in the development of annual operating budgets.
• Monitor expenses to ensure spending is within the budget.
• Submit all requests for invoice payment via the company’s procurement system.
• Ensure the timely submission of all monthly reports.

2. Occupancy & Tenant Management

• Work closely with Finance, Compliance, Waitlist, and Operations to meet occupancy, turnover, and collection rate goals.
• Maintain occupancy above 98% and rent collection rates of at least 95%.
• Monitor delinquent tenant accounts and pursue collections in accordance with established procedures.
• Enforce lease terms and coordinate eviction proceedings as necessary.
• Maintain tenant files and assist the Compliance Department with documentation in compliance with company policies, HUD, investors, and LIHTC requirements.

3. Maintenance Oversight & Facilities Management

• Supervise maintenance teams, ensuring efficient completion of repairs, work orders, and preventative maintenance tasks.
• Ensure timely response to maintenance requests and emergencies.
• Conduct regular property inspections to assess cleanliness, curb appeal, and compliance with safety standards.
• Coordinate and oversee third-party vendors for major repairs, renovations, and capital improvement projects.
• Monitor and ensure execution of all aspects of site safety, including OSHA compliance and fire safety protocols.
• Develop and implement maintenance schedules and ensure timely execution of preventive maintenance programs.
• Approve and track maintenance-related expenses and vendor invoices.

4. Community & Stakeholder Engagement

• Collaborate with local public officials, businesses, and agencies.
• Develop partnerships with funding agencies, public housing authorities, and social service providers to support residents.
• Work with the Resident Services Coordinator to assist residents in need of financial assistance or other supportive services.
• Support the efforts of the Tenant Resident Council.

5. Team Leadership & Emergency Response

• Supervise and manage the Assistant Property Manager and maintenance teams, including training, performance evaluation, and workflow management.
• Be available on-call for emergencies, including maintenance emergencies.
• Perform special assignments as requested by the Portfolio Director or 360 Management leadership

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated knowledge with housing management, budgeting, housing agency· regulations and if applicable, the Low-Income Housing Tax Credit Program (LIHTC), HUD,· and/or Public Housing program.
• Must possess a high level of organizational skills, management skills, and attention to detail.
• Must have the ability to multi-task.
• Proficient with Microsoft Office Suite and Elite or similar software.
• Possess knowledge of basic safety practices and procedures.
• Excellent verbal and written communication skills.
• Ability to be tactful and courteous in all interactions.
• Demonstrated ability to work as a critical member of a team that is committed to empowering stronger communities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to remain at a desk for a period of up to 8 hours.
• Regularly works a 35-hour workweek.
• Travel between locations may occasionally be required.
• Fast-paced working environment.

EDUCATION AND EXPERIENCE:

1. High School Diploma or Equivalent required and five (5) years of experience in affordable housing and tax credit programs strongly preferred.
2. Tax Credit Specialist (TCS) and Certified Manager of Housing (CMH) certification required or ability to obtain within one year of employment.
3. Demonstrated experience managing or supervising teams, including the ability to provide leadership, guidance, and performance oversight in a property management or compliance environment strongly preferred.
4. Valid driver’s license and reliable transportation required.