Business Analyst II - ClaimsCenter at Frontline Homeowners Insurance – Lake Mary, Florida

At Frontline Insurance, we are on a mission to Make Things Better, and our Business Analyst II plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Analyst II, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Business Analyst II enjoys robust benefits:

• Hybrid work schedule!
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Business Analyst II:

• Work with major functional areas of the business to understand and document change requests submitted to the IT organization.
• Knowledgeable on integrations with internal and external applications; research any dependencies and work on system design plan with solution architect and developers.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the system and organization.
• Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully
• Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects.
• Clarify requirements prior to delivery of documentation to the Application Delivery team.
• Become an expert on Guidewire systems and our system implementations.
• Work with Operations team to triage production issues prior to development involvement.
• Be the liaison between functional leads, development teams and support teams.
• Support UAT (User Acceptance Testing),Go-live sessions as needed.
• Work with the QA team to ensure test cases are current, correct, and cover alternative paths for existing and new system functionality.

What we are looking for as a Business Analyst II:

• 4+ years of experience as an IT Business analyst in Guidewire ClaimCenter projects: Claims life cycle, Integrations, OOTB functionality, Product model, Business rules, troubleshooting incidents/issues

• Thorough knowledge and experience of agile methodologies.
• Skilled at writing detailed Software Requirements Specifications (SRS), use cases, and wireframes.
• Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams.
• Experience working daily in cross-functional teams.
• Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements.
• Proficient using browser web development tools.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.