Regional Installation Manager at Bath Fitter – Norristown, Pennsylvania

Bath Fitter, the Nation's #1 Bathroom Remodeling Company, is looking to hire a service/detail technician to our production team. You will be joining an industry leader in sales and services, receiving unparalleled training and support from the best in the business. We pride ourselves on the highest level of top-quality products and reliable customer service. Bath Fitter is dedicated to serving our customers and the local community. We bring a unique and innovative bath remodeling process to the market, providing the most thorough and gratifying experience possible for our customers.

1. Supervises the daily activities of all Branch Installation Managers within their region,
Holds monthly meetings with Branch Installation Managers in their region, Completes Regional Daily Log and sent to Director of Production no later than 10 a.m. daily, Serves as back up to the Branch Installation Managers in their absence,
1. Must be on site to manage any location where Branch Installation Manager is on Vacation
Maintains branch service ratings: 13% overall Visits each office assigned to them in rotation
1. At least twice per week
2. Arrival time must be by 6:30 a.m.
3. Departure time to or from locations must be no earlier than 2:00 p.m.
Conducts a minimum of 10 inspections per month of completed installations to ensure jobs are being installed according to company standards, Evaluates all installation and customer service issues, make appropriate recommendations for resolution, ensure issues are resolved in a timely manner and report finding by the end of the business day to the Director. Monitors company materials and supplies to ensure they are being used appropriately and efficiently, Monitors warehouse activities for assigned regional offices to ensure compliance to company policies and procedures, including the general maintenance of the warehouse in addition to maintaining the proper levels of stock materials, Ensures all company vehicles are serviced regularly, maintained in good working condition, and kept neat, clean and secure at all times,

Responsible for all installation/service functions of the assigned territory, Overall Branch Inventory accuracy must be at 98% or higher, Communicates, exercises and enforces compliance to company policies and procedures, Communicates, exercises and enforces compliance with all Federal, State, and Local regulations including company safety policies and OSHA regulations, Ensures compliance with all Safety Policies and Procedures and investigates all motor vehicle accidents and on the job related injuries to determine cause, preventability and methods to prevent recurrence. Maintains a vehicle score of less than 3.0 errors per 100 miles Maintains NPS card return rate above 70 percent Reports daily events to director via phone call by 5 p.m. every day. Performs other job-related duties as assigned to meet business needs.

• Must be proficient in reading & writing using the English language
• Must have the ability to follow written and verbal instructions
• Must have the ability to work independently
• Must have competency with computers & other electronic office/business equipment
• Must have a sense of urgency; and react quickly and decisively to the needs of the business