IT Systems Engineer and Project Manager; BR 10; 4.13.26 at Texana Bank National Association – Keller, Texas

Position Type: Full-Time, Non - Exempt

Department: Mortgage Operations

Reports To: Chief Technology Officer, Mortgage Division

Position Summary

The IT Systems Engineer / Project Manager will support and advance our organization’s technology environment. This role combines hands-on systems engineering, project leadership, and end-user support.

The ideal candidate is equally comfortable designing and implementing enterprise solutions, managing technical projects, and providing responsive Tier 1 support when needed. This is a critical role responsible for maintaining operational excellence while driving continuous improvement across our IT systems.

Key Responsibilities

Systems Engineering & Administration

• Design, implement, and maintain enterprise IT systems (Microsoft 365, Azure/Entra, endpoints, identity, and security platforms)
• Administer and optimize cloud and on-prem environments, including:
• Identity & access management (Entra ID, Conditional Access, MFA)
• Endpoint management (Intune, device compliance, patching)
• Email and collaboration platforms (Exchange Online, Teams, SharePoint)
• Monitor system performance, security posture, and availability
• Implement security best practices and ensure compliance with regulatory requirements

Project Management

• Lead IT projects from planning through execution and completion
• Define scope, timelines, and deliverables in coordination with stakeholders
• Manage vendors, integrations, and third-party solutions
• Document project plans, status updates, and post-implementation reviews
• Identify risks and proactively mitigate issues

Tier 1 / End-User Support

• Provide responsive support for end-user issues (hardware, software, access, connectivity)
• Troubleshoot and resolve incidents in a timely manner
• Escalate complex issues appropriately while maintaining ownership
• Assist with onboarding/offboarding processes (account setup, device provisioning)
• Create and maintain user-facing documentation and knowledge base articles

Process Improvement & Documentation

• Evaluate existing IT processes and recommend improvements
• Develop and maintain documentation for systems, procedures, and configurations
• Standardize workflows to improve efficiency and consistency
• Support audit and compliance initiatives through proper documentation and controls

Qualifications and Experience

Required

• 3–7+ years of experience in IT systems administration or engineering
• Strong experience with Microsoft 365 ecosystem (Entra ID, Exchange Online, Teams, SharePoint)
• Experience with endpoint management tools (Intune or equivalent)
• Demonstrated experience managing IT projects
• Solid troubleshooting skills across Windows environments and common business applications
• Strong communication skills with both technical and non-technical stakeholders

Preferred

• Experience in regulated environments (banking, finance, healthcare, etc.)
• Familiarity with security frameworks and compliance requirements
• Experience with scripting/automation (PowerShell preferred)
• Knowledge of identity security, conditional access, and zero trust concepts
• Experience with vendor management and third-party integrations

Equal Opportunity Statement: Texana Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Texana Bank Mortgage

1680 Keller Pkwy

Keller, Texas 76248