Manager, Ticket Sales at Rays Baseball Club LLC – St Petersburg, Florida

The Ticket Sales & Service team is seeking passionate, committed and energetic leaders to hire, train and manage the Ticket Sales staff including full-time Account Executives and seasonal Ticket Sales Representatives.

Duties and Responsibilities

1. Manage the Ticket Sales team’s efforts to sell season memberships or groups, party areas and suites
2. Ensure a culture of accountability, positivity and continuous improvement within the Ticket Sales department
3. Maximize the use of CRM for setting sales goals, managing rep activity, optimizing workflows and reporting on campaigns
4. Coordinate campaign and pipeline management with the Business Strategy & Analytics department
5. Develop processes to enhance the department’s operations
6. Maintain reports tracking KPIs on organizational, departmental and individual levels
7. Coach and mentor the sales staff
8. Support staff on calls, appointments and ballpark tours
9. Other duties as assigned in collaboration with the Ticket Sales & Services department

Qualifications

1. Bachelor's degree from a 4-year college or university preferred.
2. Two or more years ticket sales experience that required CRM use to track activity
3. At least one year managing an Inside Sales Department, Ticket Sales Department or the equivalent is strongly preferred
4. Experience recruiting, hiring and training sales representatives
5. Cross-collaboration with Marketing and Analytics departments
6. Strong communication skills including written, verbal and interpersonal
7. Enjoy working in a team environment
8. Prefer experience with Salesforce (CRM) and ProVenue (ticketing system)
9. Outstanding work ethic and attention to detail
10. Proficient computer skills including products such as Word, Excel, Outlook, Teams and Zoom
11. Ability to work non-traditional hours including weekends and holidays