What type of employment is offered for this Lead Certified Medical Assistant (CMA) (RMA) - Family Medicine role?

Full-time or part-time position

What is the expected salary for this Lead Certified Medical Assistant (CMA) (RMA) - Family Medicine job?

Compensation will be discussed during the hiring process.

Lead Certified Medical Assistant (CMA) (RMA) - Family Medicine at New London Hospital | Jobs and Employment

Lead Certified Medical Assistant (CMA) (RMA) - Family Medicine

KEY RESPONSIBILITIES
- Practice Operations
- Collaborates in establishing the procedures and guidelines for quality services in the department. Works with physicians/practitioners to assess specialty needs for support.
- Assures that the appointment scheduling processes are meeting the needs of patients and providers.
- Schedules staff and resources to deliver services.
- “Troubleshoots” daily operational issues and problem solves with staff for an acceptable solution. Refers issues to the Practice Manager as appropriate.
- Maintains own professional competence through Continuing Education.
- Clinical Support Responsibilities
- Performs basic administrative medical assisting functions and monitors patient appointments.
- Prepares patients for examinations, procedures and treatments, and assists with examinations, procedures and treatments.
- Utilizes accepted and established processes and procedures of care in interactions with all patients, to include: obtaining and documenting patient history, symptoms, vital signs, and responses to interventions, and all other areas of the patient screening process, as well as reporting progress to providers.
- Demonstrates the skills necessary to provide age-appropriate care to the populations served.
- Prepares and maintain examination and treatment areas, and creates and maintains the patient care environment to include: meeting all safety standards, maintaining cleanliness and inventory of supplies and sterility/cleanliness of equipment.
- Complies with quality assurance practices
- Collects and processes patient specimens, and screens and follows up patient test results.
- Performs diagnostic POCT testing.
- Prepares and administers medications and immunizations.
- Maintains medication and immunization records.
- Recognizes and responds to emergencies.
- Coordinates patient care information with other health care providers.
- Schedules surgeries, provides correct paperwork to patient and surgical services.
- Obtains pre-certification for patient procedures.
- Pre-certifies MRI’s, CT’s and any other ancillary tests, as necessary.
- Completes and processes referrals for Family Medicine provider’s patients.
- Performs in-room support for office procedures
- Receptionist Duties
- Answers the phone, taking clear and legible messages, and forwards, as appropriate.
- Answers incoming lines and schedules patients.
- Provides assistance, guidance and direction to all visitors and callers.
- Schedules and cancels appointments for patient following practice protocol.
- Retrieves demographic and insurance information from new patients, and updates demographic and insurance information on existing patients, as necessary.
- Answers routine billing questions, seeking assistance as necessary, in order to address all inquiries in an accurate and timely manner.
- Ensures payments at time of service, as appropriate, and issues receipts, as requested.
- Places transcription in charts, copies medical records, and pulls and files charts.
- Staff Development
- Supervises and leads assigned staff.
- Monitors staff performance according to agreed expectations and coaches for improved performance.
- Assists Practice Manager with performance reviews.
- Promotes career development for staff according to individual and organizational needs.
- Leadership, Demonstrated by:
- Challenging the process and using data from surveys, reports and emerging needs to look for opportunities for improving services.
- Supporting the vision and enlisting others' support for achieving the vision.
- Enabling staff by building cooperative goals and relationships of mutual trust. Empowering staff to make decisions and feel a sense of ownership for the work.
- Modeling the values and principles of leadership espoused by the organization and setting an example for how work and goals are accomplished.
- Recognizing the contributions of staff and celebrating accomplishments.
- Ensuring all training is completed and staff aware of duties and workflows.
- Assigning duties to staff daily.
- Tracking attendance through the NLH attendance policy, speaking with manager regarding disciplinary issues.
- Working with Practice Manager to deliver yearly evaluation and goals to staff.
- "Troubleshooting" daily operational issues and problem solving with staff for an acceptable solution. Referring issues to the Practice Manager.
COMPENSATION:
Minimum pay: $21.72
Maximum pay: $33.67

Lead Certified Medical Assistant (CMA) (RMA) - Family Medicine at New London Hospital – Newport, New Hampshire

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