Customer Service at Thousand Oaks Toyota – Thousand Oaks, California

BDC Service key responsibilities is customer satisfaction to oversee customer relations contact , calls and service reservations Your position has a great influence on customer satisfaction, retention and profitability both external and internal customer

Duties and Functions:

- Answering inbound phone calls and responding to online inquiries.

- Generating more business for the Dealership through Email blasts.

- Schedule appointments. Confirm scheduled appointments. Reschedule “No-shows.”

- Maintain thorough, up-to-date knowledge of our products and services.

- Organize call lists and track results.

- Log all outbound customer contact.

- Gather accurate information for traffic logs and customer databases. Log customer details and comments in our system(s).

- Maintain contact with customers to ensure they are satisfied with our services.

- Understand and comply with all policies in the Employee Handbook, including time clock and meal and rest period policies

- Keep and maintain clean offices and working environment.

- Be ready to work at your given start time with a good attitude.

- Receptionist at front sales desk when needed

• - Prompt, courteous, personal attention when they arrive or call your desk or station.
• - Someone who makes an effort to understand and address their needs.
• - Accurate answers to their questions or an introduction to the dealership staff member who can best assist them.
• - Customers report that they receive excellent service.
• - Customers return to the dealership for all of their maintenance and repair needs