Motorclothes Associate at MRM Motors Inc. – Dimondale, Michigan

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

· Customer Service

· Retail Sales of General Merchandise

1)

Customer Service

· Provide excellent customer service to all of the dealership’s customers.

· Greet customers immediately, in a courteous and friendly manner.

· Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

· Handle telephone transactions quickly, and courteously.

· Point out any sales, specials, or new merchandise to customers.

· Assist customers with their selection of merchandise and offer additional product that compliments the purchase.

· Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

· Notify customers when special orders or back-ordered items are received.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

2)

Retail Sales of General Merchandise

· Provide prompt and accurate service at cash register.

· Assist General Merchandise Manager with attaining retail sales plans in General Merchandise.

· Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)

· Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.

· Create well-organized presentations, which appeal to our customers.

· Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

· Continuously maintain showroom product availability by stocking shelves and displays.

· Maintain updated customer mailing lists.

· Attend training sessions to keep current with merchandising & inventory control issues

· Understand and guide customers on the points system

3)

Other Duties

· All other duties as assigned.

· No Supervisory Responsibilities

· Treat all employees and customers fairly, courteously, and with dignity.

· Be prompt and available for flexible scheduling.

· Demonstrate professionalism in providing customer service.

· Accept direction, follow instructions and work well with others.

· Must have the ability to get along with a broad customer base.

· Schooling or experience in merchandising and retail sales preferred.

· Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

· Must have the ability to stand and walk the sales floor for most of the day.

· Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.

· Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.