Wound Center Assistant/Patient Care Tech at Mercy Medical Center - Cedar Rapids – Cedar Rapids, Iowa

This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. The Wound Center Assistant/Patient Care Tech will also provide assistance with answering phones, greeting patients, scheduling appointments, and other duties as needed.

Department Specific Duties

Demonstrates competency in unit specific skills.

Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.

Creates a welcoming environment for all healthcare team members.

Committed to ongoing self-development and learning.

Proficiency in computer and phone operations, as well as medical terminology.

Previous patient care tech experience and/or medical office experience preferred.

High School diploma or equivalent preferred.

Must have ONE of the following:

completion of a Certified Nurse Assistant (CNA) or Health Support Professional program

a minimum of 2 years in a Bachelors in Nursing Degree program

one year in an ADN program

comparable education, training and experience in the absence of successful completion of a CNA or Health Support Professional program

Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.

Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Heavy: