Self-Storage Rental Agent - Remote at Traver Companies – Burlington, North Carolina

Note: This role requires a minimum of 1-year of self-storage experience.

Do you love self-storage but hate cutting locks? Are you tired of sweeping units, dealing with auctions, or chasing down rental trucks? Do you love helping people find the solutions they need?

You’re in luck. At XPS Solutions, you can still use your self-storage expertise… without all the mess. We’re looking for experienced self-storage professionals who want to make an impact—off the property and on the phone.

Join us as a Self Storage Rental Agent and help people find their perfect storage solution—all while working in a supportive, tech-savvy, and people-first environment.

Why XPS?

For 25 years, XPS Solutions has supported thousands of self-storage facilities with friendly, innovative customer service solutions. We believe in one simple principle:

Experience Matters.
Theirs. Yours. Ours.

We’re passionate about making every interaction helpful, friendly, and kind. If you are too, let’s talk.

What You’ll Do:

As a Rental Agent, you'll:

• Answer inbound calls and provide quotes, take payments, and guide customers through the move-in process.
• Make outbound calls to follow up on missed opportunities.
• Help customers find the right unit with empathy and enthusiasm.
• Record accurate customer information and handle transactions securely.
• Meet or exceed performance goals (with bonus potential!).
• Be a positive representative of our clients brand—every call, every time.

What We’re Looking For:

• At least one year of self-storage experience is a must.
• 2+ years in customer service overall.
• Strong communication skills—both written and spoken.
• Typing speed of at least 35 WPM.
• Ability to multitask across multiple screens in a fast-paced environment.
• High school diploma or equivalent.
• Patience, active listening, attention to detail, and a professional, friendly attitude.

Shifts Available:

Note: You must be willing to work one or more of these shifts to be considered. All times listed are Central Time Zone. Specific shift discussions can occur during the interview process.

• Shift 1: 8:00 AM to 4:30 PM
• Shift 2: 9:00 AM to 5:30 PM
• Shift 3: 10:30 AM to 7:00 PM

Tech Requirements:

Note: Due to this being a remote role, you must have a PC that meets the below requirements to be considered for this role.

• Windows 10/11 PC1 (no Macs/Chromebooks)
• Intel i5 or AMD Ryzen 5 (newer models)
• 8GB RAM minimum (16GB preferred)
• Wired internet connection with 10Mbps+ speeds
• Chrome browser and quality headset

Work Location - Remote

This job posting allows you to work from home for eligible for applicants outside of 25 miles from Richardson, TX or as approved.

• Work in your yoga pants
• Join virtual team-building activities
• Must provide your own PC & headset
• Reliable Ethernet internet (Wi-Fi and mobile not supported)

We are recruiting in the following states:

Arizona, Florida, Georgia, Iowa, Nevada, North Carolina, Ohio, Texas, Tennessee, and West Virginia.

Compensation & Benefits:

• Starting at $18/hour (based on experience)
• Monthly bonus pay opportunities - Rent more, earn more!
• Cafeteria/market allowance for on-campus team
• Semi-monthly pay (paid twice per month)
• Paid training (typically 5 days)
• 401(k) with match
• Medical, Dental, Vision
• Paid vacation & sick time
• Life and disability insurance options

Frequently Asked Questions:

What are the hours?

- We offer a variety of schedules—including some evenings. Let's talk about what works best for you.

How long is training?

- Five paid days of hands-on training. Then, you’ll have a mentor to guide and support you.

Is this role right for me?

- If you’re a self-storage pro who loves helping people, thrives in a fast-paced setting, and wants a great team culture without the physical labor—yes, this is for you.

Ready to Apply? We’re excited to meet you. Click the link to apply, and if selected, our hiring manager will be in touch to schedule your interview.

Let’s help people store more, stress less—and build something awesome together.