Medical Technology Assistant at Utah Valley Pediatrics – Provo, Utah

Position Overview:

Utah Valley Pediatrics is seeking a Medical Technology Assistant to support the adoption and optimization of technological tools across our offices. This role will focus on assisting with implementation of a new online scheduling system, assisting and training providers and staff on different online tools, providing expertise on company EHR eClinicalWorks (eCW) and other essential programs. The ideal candidate will have a strong understanding of medical workflows and technology, serving as a key resource for ensuring smooth and efficient operations. This position is not an IT position, but rather would be focused on how to use different medical applications/programs across all offices.

Key Responsibilities:

Technology Expertise:

• Assist with the setup and optimization of online scheduling systems.
• Train office staff on effectively using online scheduling tools and other tools used in daily operations.
• Guide doctors in implementing and using AI scribing tools in their workflows.
• Provide ongoing support and training to ensure effective use of AI scribing technology.

Training & Documentation:

• Create and deliver training programs on EHR (eCW) online scheduling, and other tools used in daily operations.
• Develop user-friendly documentation and guides to support office staff.

Collaboration & Communication:

• Partner with Director of Operations and Office Managers to identify areas for improvement in technology use.
• Serve as a trusted resource for medical staff regarding the application of technology in patient care.

Qualifications:

• Strong knowledge of eClinicalWorks (eCW) or similar electronic medical record systems.
• Experience in a medical environment, with a clear understanding of clinical workflows.
• Excellent communication and training skills, with the ability to work with staff at varying levels of technical expertise.
• Strong organizational skills and the ability to manage multiple tasks effectively.

Preferred Qualifications:

• Familiarity with online scheduling platforms and AI scribing tools.
• Experience working in pediatric or outpatient healthcare settings.
• Background in training and development in a healthcare environment.