General Manager at Better Collision Centers Inc – Charleston, South Carolina

Who We Are

At Better Collision Centers, we’re not just fixing vehicles — we’re restoring trust, confidence, and peace of mind.

We are one of the fastest-growing collision repair organizations in the United States, doubling revenue year over year for four consecutive years. Our growth is intentional. Our culture is non-negotiable. Our leadership bench is being built now.

This is where leaders come to grow.

Our Mission

We exist to transform collision repair into a transparent, trusted, high-performing experience — for customers, employees, and partners alike.

Our Culture CORE

Culture-First Excellence

Trust. Transparency. Ownership. We lead from the front.

Continuous Growth & Innovation
We evolve. We refine. We improve. Standing still is not an option.

Operational Agility
Flow beats hurry. Smart execution wins.

Relentless Quality & Safety
OEM procedures. No shortcuts. Ever.

Empowered Team Ownership
We think like owners. We rise by lifting others.

Recognition matters here. Great leadership does not go unnoticed.

About the Role

This is not just a shop management role. We are looking for a people-first operator who can:

• Lead and develop Service Advisors, Parts Coordinators, Body Technicians, and Paint Technicians
• Coach customer service excellence into every interaction
• Tell the story behind the numbers — and use financials to drive better decisions
• Balance operational necessity with team capacity
• Shorten rental lengths and improve production flow
• Communicate upward with clarity and downward with purpose
• Build accountability without losing culture

Collision experience is valuable — but leadership skill, coachability, emotional intelligence, and operational discipline matter more.

You must be someone who:

• Thinks two steps ahead
• Listens actively
• Develops talent
• Protects culture
• Operates with ownership

This role reports to the Regional Manager and is a stepping stone to future Regional Leadership for the right candidate.

What Success Looks Like

• Strong NPS and customer trust
• Healthy production flow and controlled cycle time
• Profitable parts and materials management
• Financial clarity and accurate reporting
• A team that grows, improves, and stays engaged
• A shop culture where standards are high and morale is strong

What You Bring

• Proven leadership experience managing teams
• Strong operational discipline and financial acumen
• Ability to interpret KPIs and translate them into action
• Clear, confident communication skills
• A coaching mindset and desire to develop others
• Accountability without ego
• A desire to grow into higher leadership roles

Collision repair industry experience is preferred, but strong operational leadership from other industries will be considered.

Compensation & Benefits

• Competitive base salary
• Up to 14 days of PTO annually (prorated in first year)
• 1 Floating Holiday
• PTO available for use after 90 days of employment
• Comprehensive health, dental, and vision insurance
• Voluntary life insurance
• Short-term and long-term disability coverage
• Paid Parental Leave
• Professional development and leadership growth opportunities

Career Path

This role is part of our long-term leadership development track.

Successful General Managers may advance into:

• Regional Manager
• Multi-Shop Operations Leadership
• Strategic Growth Roles within Better Collision

If you are looking for a place to build a career — not just manage a shop — this is it.

Education and/or Experience Required

• High school diploma or equivalent required
• Successful completion of technical school program OR a 3-year apprenticeship as an auto body repairer
• Required Skills/Abilities Ability to read job orders and work with very little supervision
• Ability to work with other repairers within an auto body shop and be present on the floor
• Thorough understanding of methods and procedures to repair vehicle bodies
• Thorough understanding of how to use tools required for the trade
• Other Requirements Must be able to work safely in a noisy area with many odors present
• Must be able to lift up to 40 pounds at times
• Must be able to visually inspect vehicle damage in a variety of weather conditions
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections
• The physical demands of your job must be met to successfully perform the essential functions of the job