Customer Service Representative at Supportninja

• Work Setup: 100% Remote (Based in Colombia)
• Contract Type: Full-Time
• Equipment: Company-Provided

• Training Schedule: 8:00 AM – 5:00 PM EST | Monday – Friday
• Operational Hours (HOOP): 10:00 AM – 7:00 PM EST I 11:00 AM – 8:00 PM EST

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• At least more than a year of customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Previous experience in the call center environment
• Experience supporting customers via phone calls, chat and email
• Familiar with CRM systems and practices
• Familiarity with Zendesk & RingCentral

Ninja Perks and Benefits

• Up to 15% performance incentive
• 150k remote allowance
• Premium healthcare and life insurance

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

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Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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