Dock Attendant at Key Biscayne Yacht Club Inc – Miami, Florida

Dock Attendant

Job Description

Department: Docks

Reports to: Marina Manager/ Marina & Facilities Director

Statement of Purpose:

The Dock Attendant is responsible for the day to day tasks of the marina and pool operations. Skillfully applies the Club Rules and By-laws in a practical manner. Coordinates the maintenance and general upkeep of the marina property working collaboratively with members of management. The Dock Attendant will assist the Marina Manager and Facilities & Marina Director in providing excellent dock facilities and services to boating members so that they can fully enjoy the prime benefit of their membership.

Primary Duties:

• Provide members and guests in a professional and timely manner
• Maintain cleanliness and organization of all marina docks and working areas
• Perform minor maintenance and repairs, under the direction of Marina management, to docks, dock carts, side loaders, courtesy docks, and associated equipment
• Perform daily dock checks of vessels using Club facilities to ensure that they are using assigned slips and authorized utilities
• Assist members with launching and recovery of vessels, equipment and loading provisions, proper mooring in assigned slip
• Challenge all arrivals for proper clearance and log all arriving members and guests
• Respond to emergency and security situations within the marina
• Responsible for VHF radio contact with vessels
• Keep informed on all weather forecasts and advise as necessary
• Perform all other related duties as assigned by Marina management

Fuel Operations:

• Dip fuel tanks daily. Take daily fuel pump readings and reconcile fuel tickets as directed
• Safely fuel vessels as will learn/learned in the Class C Training.
• Maintain the tool inventory

Pool Operations:

• Pool maintenance including brushing, netting, cleaning gutters and tile. Putting robot vac in/out of pool and cleaning its filters
• Monitor contractors for all in-depth pool system repairs & maintenance

Personality:

Service Focused

Organized and Detail-Oriented

Ethics and Values

Team Player

Education and Certificates:

• High school graduate, and/or appropriate combination of training and experience
• The Club provides training and certificates

Experience:

Skills:

Operational Skills

• Ability to anticipate and understand Members’ needs; ability to deliver superior customer service
• Ability to focus on operational excellence
• Ability to understand the flow of service and handle multiple tasks effectively
• Ability to handle telephone calls and written correspondence effectively in a timely manner
• Basic computer skills including Microsoft office required
• Basic knowledge of use and care of tools and machinery
• Knowledge of boats and line handling

Communication Skills

• Ability to effectively communicate and use varying approaches with diverse personalities
• Ability to communicate clearly with peers and superiors

Language Skills

• Excellent verbal and written communication skills in English required
• Verbal and written communication skills in Spanish is a plus

Other:

• Ability to work in an outdoor environment in various climates
• Must be able to lift, carry, push, pull, and place objects up to 40 lbs or more frequently
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Ability to stand and/or walk long distances for an extended period of time, or for an entire work shift
• Available to work weekends, holidays, and long hours as necessary

Equal Employment Opportunity and Drug Free Workplace