Manager in Oceanport, New Jersey at RWJBarnabas Health

Job Title: Manager

Location: System Business Office

Department Name: Patient Accounts

Req #: 0000246936

Status: Salaried

Shift: Day

Pay Range: $70,000.00 - $100,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Revenue Cycle Manager is responsible for the oversight, strategy, and performance of key functions within the hospital's revenue cycle, including but not limited to patient access, billing, collections, denials management, accounts receivable, and reimbursement. The Manager leads teams, implements operational best practices, ensures compliance with regulations, and drives initiatives to maximize cash flow and reduce outstanding receivables. The position serves as a critical liaison between clinical, financial, and administrative departments to ensure accurate and efficient revenue capture and recovery. The Manager will assist as onsite liaison responsible for managing the client relationship as well as overseeing and directing team efforts in support of driving the hospital billing, collections, cash acceleration, and denial management. She/he will work with accounts receivable team including internal staff to identify and eliminate bottlenecks, develop and implement processes and procedures to create efficiencies around the hospitals billing and collections functions. Implements Accounts Receivable management strategies as outlined by Senior Leadership. Manage employee's productivity/quality and ongoing operations improvement of key Revenue Cycle indicators including but not limited to AR Days, Cash Collections and Denial Management. Defines and provides the necessary support and leadership to achieve department goals.

Qualifications:

Required:

• Bachelors Degree or minimum of five years of patient access, with hands-on experience and oversight for the billing, cash application, customer service, collection, and registration areas. Including the ability to represent the revenue cycle at all levels of the organization.
• Excellent written and verbal communication skills.
• Superior analytic and problem-solving skills with an understanding of various clinical and financial operational processes within the healthcare industry.
• Demonstrated leadership and organizational skills with the ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork.
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Proven experience managing large teams and driving operational performance.
• Strong understanding of payer rules, reimbursement methodologies, healthcare billing and coding.
• Proficiency with revenue cycle systems and tools (e,g,, Epic, Cerner, Meditech, Excel, Tableau).
• Working knowledge of healthcare regulations including HIPAA, Medicare/Medicaid guidelines, and commercial payer policies.

Scheduling Requirements:

• Full-Time, Salaried position– 37.5 hours a week
• Travel to Oceanport, NJ as needed
• Some travel may be required for vendor oversight or on-site collaboration.

Essential Functions:

• Manage daily operations and workflow across assigned revenue cycle functions such as registration, charge capture, coding, billing, AR follow-up, denials, and collections.
• Monitor performance against key revenue cycle indicators (KPIs) such as days in A/R, denial rate, clean claim rate, and cash collections.
• Ensure timely submission of claims and effective resolution of outstanding accounts and payer denials.
• Recruit, hire, and lead a team of supervisors, analysts, and account representatives.
• Provide regular feedback, coaching, and annual performance reviews.
• Promote staff development through training, mentoring, and cross-training programs.
• Contribute to annual budgeting, forecasting, and monthly financial reporting related to revenue cycle operations.
• Analyze trends, variances, and payer performance to support strategic decisions and operational improvements.
• Implement and maintain processes that align with hospital financial goals and optimize net revenue.
• Ensure compliance with applicable federal and state laws, payer regulations, and hospital policies.
• Monitor quality control measures and audit processes to safeguard against billing errors, fraud, or inefficiencies.
• Prepare for and support external and internal audits.
• Oversee root cause analysis and resolution for denials and underpayments.
• Collaborate with clinical departments and coding teams to improve documentation and charge capture accuracy.
• Lead denial prevention initiatives and payer contract compliance efforts.
• Oversee use and optimization of revenue cycle technology (e,g,, Epic, Cerner, Meditech, SSI).
• Recommend and lead implementation of system enhancements or workflow improvements.
• Partner with IT and vendors to ensure data integrity and efficient functionality.
• Act as liaison between revenue cycle and departments including finance, HIM, case management, IT, and clinical services.
• Represent the department in hospital leadership meetings and system-wide initiatives.
• Work closely with managed care and contracting to ensure alignment with payer agreements.
• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
• This competency applies to both external and internal customers.
• Uses first-hand customer feedback for improvements in products and services.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Exceptionally responsive to customer needs and requests.
• Defines roles and responsibilities, applies clear/consistent performance standards, motivates, challenges, and develops employees, delegates effectively, provides feedback and coaching, rewards contributions, manages collaboratively.
• Assesses areas where each direct report needs development and helps in planning for that development.
• Clearly assigns responsibility for tasks and decisions, sets clear objectives, monitors process, progress, and results.
• Creates an environment in which people want to do their best.
• Communicates decisions to all team members consistently.
• Other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer