Customer Support Engineer in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Engineer in India.

This role sits at the intersection of technical support, mobile application security, and customer success, where you will act as a trusted technical expert for enterprise clients using advanced mobile protection solutions. You will be responsible for diagnosing, troubleshooting, and resolving complex technical issues related to mobile applications and security platforms. The position requires strong analytical thinking, hands-on technical expertise, and the ability to collaborate closely with engineering and product teams. You will play a key role in ensuring customer satisfaction by delivering timely solutions, maintaining service quality, and supporting mission-critical mobile security environments. Working in a fast-paced global setting, you will contribute directly to protecting organizations against evolving mobile threats while improving the customer experience. This is a highly technical and customer-facing role suited for professionals who thrive in problem-solving environments.

• Provide advanced technical support for mobile applications, including Android, iOS, and hybrid platforms, ensuring timely issue resolution.
• Diagnose, troubleshoot, and resolve complex customer-reported technical problems in collaboration with engineering and product teams.
• Analyze application crashes and performance issues using tools such as Android Studio and Xcode.
• Maintain and update technical documentation, troubleshooting guides, and knowledge base articles.
• Ensure high levels of customer satisfaction by managing issues within defined SLAs and providing regular updates.
• Collaborate across teams to resolve escalations and ensure smooth post-sales support.
• Stay current with mobile application development trends and integrate new approaches into support practices.
• Support SaaS-based product troubleshooting and assist in resolving deployment or integration issues.

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related engineering field.
• 5+ years of experience in customer support or technical support roles, ideally in software or security domains.
• Strong understanding of mobile application development, especially Android and iOS ecosystems.
• Hands-on experience with debugging tools such as Android Studio and Xcode.
• Proficiency in Java or similar programming languages and basic SQL for database querying.
• Strong analytical and problem-solving skills with a self-driven mindset.
• Excellent communication and collaboration abilities in a global, fast-paced environment.
• Experience supporting SaaS-based solutions and post-sales technical environments is preferred.
• Customer-focused approach with strong ownership and accountability for issue resolution.

• Opportunity to work in the fast-growing mobile cybersecurity domain.
• Exposure to advanced AI-driven mobile threat defense technologies.
• Collaborative global work environment with cross-functional engineering teams.
• Career growth opportunities in a high-impact, technical customer-facing role.
• Equal opportunity workplace promoting diversity and inclusion.