Contact Center Agent at Solis Mammography – Washington, District of Columbia

Position Details

At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

Job Description

Contact Center Agent

Looking to elevate your career? Join us!

Work Location: 3022 Williams Dr. Ste 104, Fairfax, VA 22031

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm

Department Highlights:

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here is what you will need:

• High diploma or equivalent required;
• College coursework preferred;
• Contact center and healthcare experience preferred.
• Zero to one year's experience in a fast-paced customer service-oriented employment required;
• Scheduling experience preferred;
• Types at least 30 - 40 wpm and strong computer skills;
• Strong verbal communication and listening skills;
• Energetic and flexible;
• Customer service skills;
• Must be able to multi-task with various computer programs/applications;
• Exhibits sound judgment and is adaptable and flexible to patient needs;
• Strong spelling and grammar skills;
• Bilingual (English/Spanish) a plus.
• Well organized and detail oriented.
• Must be able to work in a fast pace environment that consists of repetitive work.

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Washington Radiology Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest Patient and Center Support
Position Type Full Time
Salary Hourly Hourly