Complimentary AM/PM Food Associate at EXCHANGE ST HOTEL LLC – Worcester, Massachusetts

POSITION SUMMARY:

The Complimentary AM/PM Host/Hostess is responsible for preparing and serving the daily complimentary breakfast and/or afternoon snacks for hotel guests and compliance with food safety regulations.

ESSENTIAL FUNCTIONS:

• Providing personalized food service to all guests.
• Respond quickly to all guest requests in a caring, friendly and professional manner.
• Consistently follow up to ensure guest satisfaction that exceeds our service standards.
• Be aware of tone and composure when addressing guests and other Associates.
• Ensure that guests’ names are used throughout your interaction with them.
• Taking inventory of food, beverages and supplies needed for each day.
• Ordering or purchasing of food supplies.
• Preparing foods such as cut fruit, coffee and juices from concentrates following food safety regulations.
• Stocking coffee, juice and milk machines or dispensers.
• Setting out/arranging cold food, such as sweet rolls, muffins, cereal, cookies, snacks for self-service.
• Clearing and cleaning tables as they are vacated.
• Wiping up spills.
• Removing trash.
• Restocking self-service food and supplies as needed, pro-actively anticipating depletion and restocking immediately.
• Washing serving equipment and returning it to storage.
• Comply with federal, state, local and hotel food safety regulations.
• Returning reusable food supplies to storage.
• Perform other duties as assigned or needed.

SUPERVISORY RESPONSIBILITIES:

None

EQUIPMENT TO BE USED:

• Dishwasher
• Ovens
• Knifes
• Refrigerators
• Warming units

EDUCATION REQUIRED:

High school diploma or equivalent or equivalent work experience.

EXPERIENCE REQUIRED:

• Three months of related experience, or
• Equivalent combination of education and experience.

SKILLS, AND CAPABILITIES REQUIRED:

• Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and customers.
• Experience with food service a plus.

TYPICAL PHYSICAL DEMANDS:

• Lift and carry up to 45 lbs.
• Stand for long periods of time.

TYPICAL MENTAL DEMANDS:

• Must be able to visually view kitchen area to ensure cleanliness.
• Must be able to anticipate restocking needs to ensure items are always available to guests.

WORKING CONDITIONS:

• Employees are expected to comply with existing safety procedures.
• The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment.
• Working with heat, water and cleaning solvents.
• Hospitality environment requires polite, professional conduct and communication at all times.
• Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.