Enrollment Services Rep at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req35614

Working Title:
Enrollment Services Rep

Position Grade:
08

Position Summary:
The Enrollment Services Representative is located within Enrollment Management's Communication Center call center and serves as the front-line contact for students, parents, alumni, faculty, and staff at the University of New Mexico. This role delivers high-quality, student-centered support through high-volume inbound calls, live chat, and in-person interactions related to Admissions, Financial Aid, Scholarships, and Registration.

The Representative resolves first-level inquiries efficiently while creating a positive and supportive experience for students navigating critical enrollment processes. Success in this fast-paced, metrics-driven call center environment requires strong communication and active listening skills, attention to detail, and the ability to de-escalate concerns with empathy while collaborating effectively within a team-based, service-focused culture.

See the Position Description for additional information.
Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Communications Center (290C)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Non-Exempt

Pay:
Hourly: $18.09 to $20.68

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
1/23/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
1.Include resume and cover letter with relevant experience and qualifications. 2.Complete UNM application - include experience and employment dates. 3.External Finalists - required to provide three professional references.4.Current UNM employees - provide two professional references. 5.Finalists - must provide official transcript.Minimum Qualifications: High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Demonstrated experience in customer service, with strong teamwork and effective problem-solving skills.
• Understanding of both internal and external customer needs, with the ability to deliver high-quality, student-centered service.
• Ability to collaborate across departments to support customer satisfaction and advance team and organizational goals.
• Commitment to UNM's standards of excellence, including maintaining confidentiality, acting with integrity, and documenting customer communications accurately.
• Excellent written and verbal communication skills
• Experience working in a call center or other high-volume, fast-paced service environment.
• Familiarity with live chat platforms, Banner, and other customer relationship management (CRM) systems
• Abilityto research, analyze, and clearly communicate academic and enrollmentinformation to applicants and students