Network Administrator Co-op at Verndale LLC – Boston, Massachusetts

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

Reporting to the Director of Infrastructure, the network Administrator provides setup and support for internal Verndale employees. This includes supporting internal servers, and workstations, etc.

• Fulfill internal network support requests on a daily basis.
• Respond to IT Help Desk incidents internally from Verndale employees
• Respond to security alerts
• Monitor systems/networks and validate alarms from monitoring tools, administering first-level troubleshooting and support, providing confirmation of issues and events.
• Perform written and verbal turnover of open issues/upcoming maintenance.
• Upgrade and maintain Verndale employee laptops and software.
• Troubleshoot hardware and network outages; including investigating network issues, escalating problems to vendors and/or service providers as needed, performance tuning, etc.
• Install and implement security programs.
• Disaster recovery planning and execution.
• Maintain inventory of IT assets and services.
• Other responsibilities as assigned.

• Bachelor's Degree Candidate in Computer Science, Computer Engineering, MIS, CIS or related field
• Experience configuring and troubleshooting servers, PCs, routers, switches, firewalls, wifi access points.
• PC/Mac application experience
• Ability to learn quickly as you go (examples include Office365, Slack, Zoom)
• Must be familiar with fundamental operations concepts such as change control, importance of good documentation and problem ownership.
• Good knowledge of security fundamentals.
• Ability to work independently.
• Good verbal and written communication skills.
• Proven ability to work effectively in a team environment.
• Must be able to handle the demands of a fast-growing company and provide direction to other functional departments in the area of improving infrastructure operations.

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace

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