Mortgage Loan Servicing Specialist at The Standard – Hillsboro, Oregon

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

In this role, you will be responsible for performing complex commercial mortgage loan servicing and administration functions to support our investor clients and borrower requirements. You'll oversee loan portfolio compliance, ensure timely collection of payments, and handle delinquent property taxes, insurance coverage, and loss claims. You will also analyze loan portfolios, perform property inspections, and collaborate with correspondent networks to ensure compliance. Additionally, you'll assist in the setup of new loans and the processing of payoff transactions.

Key Responsibilities

• Maintain compliance for loan portfolios, including ensuring timely payments, insurance coverage, and payment of property taxes.

• Collaborate with correspondents to ensure servicing compliance and address inquiries from borrowers, management, and investors.

• Perform analysis of transfer, assumption, and modification requests, and support loan file documentation.

• Validate servicing system data and assist in preparing accurate payoff quotes and loan status statements.

• Ability to work in a fast-paced environment and manage multiple priorities is a requirement of the role.

* Ability to work onsite at the Hillsboro, OR location (at least twice per month) is a requirement of this role. *

Skills and Background You’ll Need

Education: High School Diploma required. Degree in accounting, finance, or a related field preferred.

Experience: 2+ years of relevant experience in a dynamic office environment or equivalent experience.

• Strong analytical skills and ability to interpret financial documents (e.g., operating statements, rent rolls, financial statements).

• Experience in commercial mortgage loan servicing, banking, or related.

• Experience with mortgage loan servicing systems and financial software.

• Knowledge of legal and technical aspects of commercial loan servicing.

Key Behaviors of a Successful Candidate

• Strong attention to detail and accuracy.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Effective communicator with a collaborative mindset.

• Ability to adapt to changing requirements and deadlines.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.