Associate UX Research Analyst at 11:FS Group Ltd – London, England

About 11:FS Pulse

11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for NatWest with Mettle. On top of all of that, we’re a media company, our Growth team generate a stream of content that supports our brand and changes the conversation - not necessarily in that order.

Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, NatWest and Tesco Bank. 11:FS Pulse is a leading product insights platform catering to professionals in financial services. We offer access to an expansive library of user journey recordings and a diverse collection of high-quality editorial content. Recognized for our authoritative voice, we set the benchmark for UX and digital experiences in fintech and banking.

Our content library includes 22,000+ user journey recordings from 900+ brands in over 50 countries. The recordings are collected, processed and analysed by our valued and highly-skilled content team with many new journeys being published each month. We strive to be at the forefront of product innovation and UX trends in financial services, serving clients across the globe.

The Pulse team has big ambitions for the year ahead as we look to expand the feature set of the platform and explore new content opportunities in order to inspire and empower our users to build better digital experiences.

💰Competitive salary

🌴25 days of annual leave

🎂Birthday off

🏥 Top-tier BUPA private medical and dental insurance

✈️ Work from anywhere for up to 3 months of the year

🏠 Hybrid working

🧓 4% employer pension contribution

👶 Enhanced parental leave

🚴 Cycle to work scheme

💻 Top spec MacBook Pro

About the role

Associate UX Research Analysts will form a core part of our ambitious Pulse content team. The position will involve leveraging UX skills and fintech knowledge to analyse and assess financial user journeys from around the world, while significantly contributing insightful, longer-form editorial content about the fintech landscape, alongside playing a key role in benchmarking and validating financial product features at scale. Exceptional writing abilities are essential, as the role is central to maintaining high-quality, insightful, and engaging content on the Pulse platform. This position is an excellent opportunity to enter the fintech industry and further develop one’s UX knowledge and editorial skills.

Key Responsibilities

• Utilising your UX experience to conduct expert analysis of financial apps and websites from all over the world
• Acquiring user journeys from our panel of users
• Contributing significantly towards our weekly newsletter by writing long-form, well-researched editorials about trending financial services and fintech topics
• Play a core role in the Feature Benchmarking team, sourcing and validating financial product features across global markets
• Rapidly acquire and verify user journeys to ensure accuracy and completeness of benchmarking data
• Maintain a high bar for detail and data integrity when confirming feature availability
• Developing a strong understanding of the fintech market and specialising in a particular area of it
• Helping the Pulse team identify new financial service products to include on the platform
• Producing engaging editorial content to guide Pulse users toward particularly interesting or high-quality product experiences, such as creating curated playlists with commentary
• Playing an active role in achieving the Content Team’s editorial ambitions
• Helping clients identify valuable user journeys and best UX practices
• Working collaboratively with a friendly team on a day-to-day basis

Skills/Experience

• Excellent written and verbal communication skills, with strong abilities in crafting compelling long-form content
• 1+ years of experience in the field of UX (or similar)
• Interested and knowledgeable about UX/UI Design
• Enjoys writing and able to produce high-quality, engaging copy at a relatively fast pace
• Very interested in fintech/financial services and eager to deepen knowledge about the industry and its products
• A collaborative and engaged team player
• Has an interest in specialising within a specific area of fintech or finance