Case Manager – Migrant Focus (Cuban/Haitian Emphasis) at Connecticut Institute For Refu – Bridgeport, Connecticut

Help newly arrived migrants build stability, connection, and a sense of home.

We’re seeking a compassionate, organized, and culturally responsive Case Manager – Migrant Focus to support newly arrived migrants during their critical first 90 days of resettlement. This role places a special emphasis on serving Cuban and Haitian communities, while also working with migrants from diverse backgrounds.

If you’re someone who thrives at the intersection of advocacy, coordination, and relationship-building—and you’re energized by helping people navigate complex systems with dignity and care—this role may be a great fit.

As a Case Manager, you’ll walk alongside clients as they adjust to life in a new community, ensuring they have the tools, knowledge, and connections needed to thrive.

Key responsibilities include:

• Conducting arrival screenings and intakes, with a focus on culturally responsive engagement
  
• Providing intensive, comprehensive case management during the initial 90-day resettlement period
  
• Connecting clients to essential services such as employment, education, healthcare, and social services
  
• Delivering core services including home visits, cultural orientations, ESL/school registration support, and medical appointment assistance
  
• Coordinating and delivering transportation orientations and providing transportation when needed
  
• Scheduling and facilitating monthly Cultural Orientation sessions and encouraging participation in Refugee Health Promotion events
  
• Making referrals to community partners to support long-term integration
  
• Maintaining accurate, timely, and compliant case documentation and reports for federal programs
  
• Collaborating closely with colleagues and community service providers
  
• Participating in weekly supervision and annual performance evaluations
  

We’re looking for someone who balances heart with organization and flexibility with accountability.

Required Qualifications

• Bachelor’s degree in a relevant field (social work, education, anthropology, psychology, public health, international studies, women’s studies, or similar)
  
• At least 2 years of client-facing experience and/or 1 year working with vulnerable or underserved populations
  
• Strong organizational, communication, and time-management skills
  
• Excellent interpersonal skills and a collaborative mindset
  
• Comfort using Microsoft Office and client database systems
  
• Reliable vehicle, valid U.S. driver’s license, and auto insurance
  
• Ability to assist with apartment setups, including lifting and carrying household items
  
• Flexibility to provide occasional after-hours support as needed
  

Preferred (but not required)

• Familiarity with Cuban and/or Haitian cultures
  
• Proficiency in French Creole
  
• Experience working in resettlement, immigration, refugee services, or community-based programs
  

This position is more than case management—it’s about building trust, restoring stability, and helping individuals and families feel grounded in a new beginning. You’ll be part of a collaborative, mission-driven team committed to equity, cultural humility, and meaningful community integration.

If you’re ready to do work that truly matters—and to support migrants with respect, compassion, and practical care—we’d love to hear from you.