Help Desk Support Specialist (Active Secret Clearance Required) at Latitude Inc – Arlington, Virginia
Latitude Inc
Arlington, Virginia, 22201, United States
Posted on
NewSalary:$70000 - $82000Job Function:Customer Service
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About This Position
Help Desk Support Specialist (Active Secret Clearance Required)
$70,000 - $82,000 a year
A rapidly growing, mission-focused federal technology contractor is seeking a Help Desk Support Specialist to support a high-visibility Department of Defense environment in Arlington, VA. This is a client-facing, hands-on desktop support role supporting end users in a secure enterprise setting. The ideal candidate is comfortable resolving technical issues in personwalking offices, cubicles, and workspaces to troubleshoot and remediate hardware and software issues. This is not a call-center-only environment.
The team is ready to hire immediately and will only consider candidates who meet the highlighted clearance and certification requirements.
Key Responsibilities - Provide Tier 2 walk-up desktop support to end users
- Troubleshoot and resolve PC, laptop, printer, and peripheral issues
- Install, configure, and maintain hardware and software systems
- Support operating systems, standard enterprise applications, and email accounts
- Perform moves, adds, and changes (MAC work) for IT hardware and software
- Manage and resolve service tickets within performance requirements
- Coordinate vendor or manufacturer warranty repairs when required
- Provide limited after-hours or weekend infrastructure support as needed
- Support both local and remote users in a secure networked environment
- Maintain strong customer service standards in a mission-driven setting
- Active DoD Secret Clearance (no interim clearances)
- U.S. Citizenship (required by federal contract)
- DoD 8140 compliant certification (Security+ CE or higher) required at start
- Experience with DoD Risk Management Framework (RMF)
- Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
- Experience supporting Windows operating systems and enterprise environments
- Working knowledge of LAN/WAN networking fundamentals
- Strong written and verbal communication skills
- Professional, customer-facing demeanor
- Associate degree in a related technical field OR two years of additional relevant experience in lieu of degree.
$70,000 - $82,000 a year
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Job Location
Arlington, Virginia, 22201, United States
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