Part-time Contact Center Agent at Solis Mammography – Addison, Texas

Position Title: Part-time Contact Center Agent
Req ID: 5001050596700
Location: Addison, Texas, United States
Position Details

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Contact Center Agent

Looking to elevate your career? Join us!

Work Location: Remote

Work Hours: 20-24 hours/week with shifts falling between 7:00 am - 7:00 pm Monday through Friday with rotating Saturdays and will be confirmed at time of offer.

Department Highlights:

• First point of contact for patients need to schedule appointments with Solis
• Collaborative and engaging team-based environment
• Room for growth into higher experienced agent roles and management

Here is what you will need:

• Contact center and healthcare experience preferred
• Minimum of one year's experience in a fast-paced customer service-oriented employment required
• Scheduling experience preferred
• Types at least 30 - 40 wpm and strong computer skills
• Strong verbal communication and listening skills
• Must be able to multi-task with various computer programs/applications
• Must have a minimum of 30Mbps Download / 100 Mbps Upload Speed or better

A Day in the Life of a Contact Center Agent:

• Functions as the first point of contact for the patient and referring physicians
• Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat
• De-escalate situations involving dissatisfied patients, by offering assistance and support
• Schedules patients and offers alternative scheduling options when centers dates/times are not available
• Meeting or exceeding key performance indicators including but are not limited to average handle time, quality, attendance, and schedule adherence

Why Solis Mammography?

• A Great Place to Work, earning this prestigious award for multiple years running.
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest: Patient and Center Support

Position Type: Part Time

Salary Hourly: Hourly