Donation Coordinator at Live On Nebraska – Omaha, Nebraska

Imagine starting each day knowing you play a part in saving and enhancing lives. At Live On Nebraska, every day is an opportunity to make a difference in the lives of donor families and individuals waiting for a transplant.

Remote opportunities only available in Florida, Missouri, Kansas, Nebraska, Utah, Virginia, Ohio, Iowa, or Wisconsin.

We are seeking a dedicated individual who enjoys working in a fast-paced environment to join our Communication Services team as a Donation Coordinator.

This position is responsible for receiving and prioritizing death referral calls, determining medical eligibility and contacting their next of kin to offer tissue and eye donation. This role plays a vital part in our mission of saving lives!

Do you have a strong medical background with the ability to effectively communicate? Do you have a passion for helping others and a drive to help educate and facilitate donation? If so, we want to meet you!

Job Responsibilities

• Calls next of kin to gain approval for tissue and eye donation.

• Gathers and assess patient medical records and medical social history to determine tissue donation suitability.

• Completes donor electronic record (DRE) with next of kin to prepare for donation.

• Collaborates with coroners, funeral homes, hospitals, and other internal departments.

• Maintain accurate and up-to-date records of all calls, responses, and actions taken.

• Stay calm and composed under high-pressure situations, ensuring quick and accurate decision-making.

• Use empathy and active listening to understand individual needs and build rapport.

Environment

• Consistently on the phone, instant messaging, and computer

• 12-hour shift (7 pm – 7 am)

• Provide support and approach for donation to grieving families

Experience

• Previous healthcare field experience as EMT, Paramedic, LPN, or RN, is preferred.

• Call Center background is helpful.

• Familiarity with EMR (electronic medical records) is preferred.

• Fundamental understanding of disease processes and medical terminology.

• Strong communication skills, both oral and written.

• Ability to multitask and prioritize in a fast-paced, high-stress environment.

• Excellent interpersonal skills and the ability to remain calm and focused while working with grieving families.

• Strong problem-solving abilities and attention to detail.

• Proficiency with Microsoft Office Suite

Requirements

• Bachelor’s degree in a relevant field, such as health sciences, nursing, social work, or public health, and/or equivalent experience

Live On Nebraska offers our team members a comprehensive and competitive benefits package, including insurance, retirement benefits, and paid time off. We want our team members to feel empowered and appreciated in the workplace. We strive to provide an environment that fosters growth, satisfaction, and creativity.

The wage range for this role considers the wide range of factors that in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is not applicable for geographic differential associated with the location at which the position may be filled. At Live On Nebraska, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,303 to $59,000 per year.

Live On Nebraska is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.