Reporting Manager at Norfolk Redevelopment And Housing Authority – Norfolk, Virginia

NRHA’s Vision and Mission

At the Norfolk Redevelopment and Housing Authority (NRHA), we’re proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

We also acknowledge that public housing has a complicated history, tied to issues of social injustice and racial inequality. While we haven’t always gotten it right, we’re committed to making positive change by offering quality housing options that support diverse, mixed-income communities. Our vision is to provide quality housing choices in neighborhoods where people want to live. Our mission is to provide quality housing opportunities that create sustainable, mixed-income communities.

 Position Summary 

Performs data analysis, research, program evaluation, reporting, and administrative duties in support of Housing Operations functions.  Plans and implements operational objectives and strategies for the Reporting section:  Supervises subordinate technical staff for property management data reporting and analysis.  Assures that accurate data entry and submission of data to the U.S. Department of Housing and Urban Development (HUD). Oversees data entry and submission for the Public Information Center (PIC) database. Supervises subordinate technical staff for property management data reporting and analysis. Researches, develops, maintains, and operates computer database with information relating to public housing and Housing Choice Voucher (HCV) program issues.  Develops and implements measurement and evaluation instruments to assess community and program activities.  Prepares, develops, and submits a variety of reports to the submission of the Public Housing Assessment System (PHAS) report.  Serves as technical liaison and in-house trainer on the public housing database software modules and report writer.  Submits the organization’s HUD 50058 transmittals.  

Essential Functions 

• Oversees and performs data analysis, research, program evaluation, and reporting, in support of all NRHA functions.
• Researches, develops, maintains, and operates computer database with information relating to all NRHA programs and operations
• Development and implements performance management metrics to evaluate community and programmatic effectiveness
• Serves as the Coordinator for submissions to Public Information Center (PIC) database, which includes:

• System Web Access Secure Subsystems (WASS) access for new users
• PH Submissions and PIH Operating Funds submission

• Waitlist Status submission
• Executive Compensation Submission (EXCOMP)

• Grant Enterprise Income Verification (EIV) access and certify users
• Access and Submits Voucher Management System (VMS)
• Line of Credit Control System (eLOCCS)

• Submit New User Access
• Certify Approving Official

• Prepares and develops a variety of reports for the submission of the Public Housing Assessment System (PHAS) report.
• Agency Liaison to the HUD Field Office for proper data valuation, encompassing;

• Occupancy Rating
• Aged Receivable Status

• Submittal of Development/Community/Unit Status Changes Serves as technical liaison and in-house trainer for the housing database software modules and any report writer system. Plans and implements operational objectives and strategies for the Reporting function of performance management:

• Perform and assist staff in routine data collection and data analysis of vacancies
• Track move-ins and moveouts utilizing excel spreadsheet
• Verify accuracy in data software and cross reference against PIC Vacancy data
• Compile to create a data tracking matrix using tables and dashboards

• Directly responsible for the following reports:

• Occupancy Dwelling Report
• PIC Vacancy

• Supervises Reporting Analyst regarding over 20 reports for accuracy. The following are a few of those reports:

• Vacancy Tracking Report
• Weekly Occupancy Report
• Vacancy Information Report
• Late Reexamination Report

• Participates in product development requests for customized software applications.
• Responds to staff inquiries regarding the operation and capabilities of the system;
• Train staff in the use of the database software modules; resolves software and user problems and assure the effective use of the database system.

Supervises subordinate technical staff: may perform the full range of supervisory activities, including but not limited to assigning and coordinating work, acting on employee problems, and hiring, promoting, developing, disciplining, recognizing, and rewarding employees.

Performs other related work as required.

Performance Standards

• Resolves internal software/data system issues within48 hours for at least 90% of support requests.
• Maintains functional relationships with software vendors and coordinates timely resolution of escalated issues.
• Coordinates accurate submissions to all HUD systems (eLOCCS, WASS, VMS, EIV) with no compliance issues or rejections during audit or review periods.
• Maintains documented correspondence and follow-up with HUD field office as needed for occupancy, aged receivables, or community status reporting.
• Provides timely and constructive feedback to reporting staff, with documented performance evaluations completed on schedule.

Minimum Qualifications

Bachelors' degree in Business Administration, Public Administration, Statistics and Research Methods, or Accounting is required for this position. Three to five years of experience in accounting, program administration, computer operation, and research methods.

Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

Special Requirements 

• Subject to a background check and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA’s code of conduct and ethics policies.
• Maintain comprehensive and current knowledge of PIC system; attends training sessions to maintain PIC system knowledge
• Continue to attend trainings as it relates to software and technology advancement

• Yardi
• Knowbe4
• Zendesk
• WASS
• Online Rental Exchange
• MS Office and MS 365
• Power BI
• SharePoint
• DocuSign
• Crystal Report (migrating from)
• Emphasys (migrating from)

Knowledge, Skills, and Abilities 

• Comprehensive and current knowledge of public housing management concepts, principles, methods, and techniques; including knowledge of non-traditional public housing management methods.
• Comprehensive and current knowledge of the U.S. Department of Housing and Urban Development’s (HUD’s) Public Information Center (PIC) database system.
• Comprehensive and current knowledge of public housing database system and/or related software.
• Extensive knowledge of project and program management.

 Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. This position requires depth perception.

Drug Free Workplace: NRHA maintains a drug free workplace.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. We value diversity and encourage individuals from all backgrounds to apply.