What is the role of a Senior Customer Success Manager at Jobgether?

The Senior Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this Senior Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Senior Customer Success Manager role?

Full-time or part-time position

What industry does this Senior Customer Success Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Senior Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Senior Customer Success Manager position at Jobgether?

You can apply directly through the application link provided.

Senior Customer Success Manager at Jobgether

Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.

This role offers a strategic opportunity to manage and grow a portfolio of high-value enterprise customers in a fast-paced SaaS environment. You will act as a trusted advisor to executive-level stakeholders, driving product adoption, retention, and expansion while delivering measurable business outcomes. The position requires deep cross-functional collaboration with Sales, Product, and Support teams to influence product direction and optimize the customer experience. You will proactively identify risks and opportunities, develop account strategies, and create long-term roadmaps that demonstrate ROI. Success in this role will directly impact customer satisfaction and company growth. This position is ideal for someone who thrives on strategic problem-solving, executive engagement, and driving high-touch, enterprise-level outcomes.

Accountabilities

Enterprise Account Management: Own and manage a portfolio of high-value, complex accounts, ensuring adoption, retention, and expansion.
Strategic Customer Advisory: Act as a trusted advisor to executive stakeholders, aligning solutions with business objectives and leveraging advanced configurations and integrations.
Proactive Risk & Opportunity Management: Identify potential risks, uncover growth opportunities, and build long-term plans demonstrating measurable ROI.
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to elevate the customer voice and influence product and service strategies.
Process & Operations Leadership: Contribute to Customer Success operations by developing playbooks, refining processes, and driving team-wide initiatives.
Executive Communication & Reporting: Represent Customer Success internally and externally, providing insights, updates, and recommendations to key stakeholders.

Requirements

5+ years of experience in Customer Success, Account Management, or Sales in a SaaS/PLG environment.
Proven track record managing and growing complex enterprise accounts with multi-team and multi-product usage.
Data-driven mindset, skilled in analyzing customer data to inform engagement strategies and identify trends.
Proficiency with tools such as Salesforce, Gainsight, or other CS systems; strong organizational skills to maintain accurate records.
Strong business acumen and communication skills, able to influence cross-functional teams and executive stakeholders.
Self-starter with autonomy, capable of operating independently in a dynamic, fast-growing environment.
Authorized to work in the United States; no sponsorship provided.

Benefits

Competitive base salary, tiered by location, with ranges from $133,875 to $189,000 USD.
Quarterly or sales incentive bonus programs and potential equity awards.
Comprehensive healthcare benefits, including medical, dental, and vision coverage.
Flexible work arrangements, including remote and hybrid options.
Professional growth opportunities, mentorship, and exposure to cross-functional strategic initiatives.
High-impact role where your work directly contributes to customer success and company growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Customer Success Manager at Jobgether – United States

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