North Boroughs Manager at North Hills Community Outreach – Pittsburgh, Pennsylvania

North Hills Community Outreach (NHCO) is a nonprofit organization dedicated to supporting individuals and families in crisis by addressing basic needs, promoting long-term stability, and supporting our older adult neighbors. We envision Northern Allegheny County as a sharing community where no one needs to be cold, hungry, or alone.

The North Boroughs Manager is responsible for overseeing NHCO programs and services provided out of the North Boroughs Office, as well as Older Adults Programs across multiple communities. This role ensures consistent service delivery, compliance with contractual obligations, high-quality program outcomes, and smooth day-to-day operations of the North Boroughs office. The North Boroughs Manager serves as a member of NHCO’s Leadership Team, supporting strategic planning, cross-department initiatives, and agency-wide goals.

Essential Duties

• Administer NHCO’s programs and services provided out of the North Boroughs office which include emergency food assistance, emergency assistance grants, disaster relief, and family stability programs and Older Adults Programs in partnership with other community agencies and organizations.
• Supervise, train, schedule and mentor direct reports which include three Older Adult Programs team members and the North Boroughs Service Coordinator (Emergency Assistance) along with volunteers and interns.
• Manage day-to-day North Boroughs office facilities and operations, escalating out-of-scope issues to Operations team as needed. Arrange volunteer receptionist coverage for the North Boroughs office Monday – Friday 9am –4pm with evenings and weekends as needed.
• Manage program budgets, including tracking and reconciling expenditures for organizational credit cards and gift card disbursements.
• Oversee program operations, drive continuous improvement in service delivery, and ensure compliance with all contract and grant requirements.
• Monitor program data, analyze trends, and prepare reports to evaluate effectiveness, identify unmet community needs, and inform community assessments.
• Coordinate with the Development and Communication Department to maintain a robust volunteer base for Older Adults Services.
• Meet with organizations and key individuals to promote NHCO programs and services and partners to support those we serve.
• Maintain accurate and timely data entry, including oversight of data entered by staff and volunteers.
• Provide support for all volunteers that volunteer in support of the North Boroughs office and staff (data entry, housekeeping, etc.) includes Older Adults programs volunteers.

Secondary Duties

• Represent NHCO at community meetings, events, and stakeholder engagement.
• Place and coordinator orders for office supplies and manage printer/copier needs.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Strong leadership, organizational, and supervisory skills.
• Ability to manage multiple tasks with competing deadlines in a fast-paced environment
• Skilled in community engagement and partnership development.
• Excellent written and verbal communication skills.
• Analytical skills to interpret program data and make informed decisions
• Proficiency with Microsoft Office Suite, Google Workspace, and data entry systems.
• Ability to build positive relationships with staff, volunteers, clients, and community partners.

Experience/ Education Requirements

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
• Master’s degree in social work and minimum of two years of relevant program management or supervisory experience is preferred.
• Valid Driver’s License.
• Required to submit Child Abuse Clearance, Criminal Background Check, FBI Fingerprint Clearance, and Mandatory Reporter Training.

Working Conditions/ Physical Demands:

While performing the duties of this job, the employee must be able to:

1. Office environment with frequent sitting, standing, walking, bending, reaching, and occasional lifting up to 40 pounds.
2. Evening and weekend work may be required to meet program and community needs.
3. Tasks may require kneeling, sitting, standing, walking, crouching, stooping, reaching, pulling, pushing, and other repetitive motions.
4. Must be able to operate standard office and computer equipment.
5. Local Travel by and transportation of organization supplies in employees-provided automobile is required, with mileage reimbursed by NHCO reimbursement policy.