Installation Coordinator at Wittenbach Business Systems LLC – Charlotte, North Carolina

Why work for Wittenbach? Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees
• Overtime: Eligible for overtime pay in accordance with Department of Labor regulations

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.

JOB SUMMARY:

This role will provide comprehensive administrative support to installation coordination and scheduling of projects with vendors and internal installers. This position works closely with the Director of IST, installers, administrative team, vendors, and the warehouse. Key qualities would be an organized, self-starter that is able to run with a project. He/she would help with the admin support of managing installation projects, installation calendars, tracking various items on Excel spreadsheets. This is a remote position. A qualified candidate can be located anywhere within our footprint.

Job Qualifications:

Education: High School degree, some college background preferred.

Experience: 2+ years of administration support

2+ years in Salesforce SW

1-3+ years of industry experience in physical and electronic security equipment

Skills:

Excellent communication skills, both written and verbal.
Strong administrative and organizational skills
Demonstrated ability to manage complex projects
Strong computer skills in Microsoft Office (Outlook, Excel, and Word) are required.

Good interpersonal skills

Ability to manage multiple priorities in a fast-paced environment

JOB RESPONSIBILITIES

The following job responsibilities are intended to reflect the major responsibilities of the job, but do not describe the minor duties or other responsibilities that may be assigned from time to time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Incumbent will be required to satisfactorily perform all essential functions of the job, with reasonable accommodation considerations for those individuals covered under the Americans With Disabilities Act (A.D.A.).

RESPONSIBILITES

• Enter information in Sales Force for shipment of equipment (based on estimated ship dates)
• Schedule sub-contractors to perform installations as determined by the Director, IST
• Confirm install dates with all customers for IST division
• Schedule all TCA and ATM installs for all WBS customers
• Work with warehouse staff to confirm equipment received
• Schedule all installers in their region and enter on the calendar
• Track job completion status to report on the Pipeline call
• Track sub-contractor cost to enter on PO spreadsheet
• Order all supplies for IST division

Manage daily installer schedule

• Track equipment
• Double check all equipment and internal transfers have been received prior to scheduling
• Confirm dates, time, and scope of work with customer
• Schedule training after installation of new equipment
• Collect and manage/archive completion photos for IST and Subcontractors
• Provide Job File information to the installer (drawings, scopes of work, contacts)

Reporting & Accounting

• Manage Daily Jobs Report
• Invoice tracking & PO’s (Subcontractors)
• Track change order – reschedule return trip if needed
• Track request for pricing
• Support Warehouse to identify equipment when arrives
• Scheduling to assure the best productivity
• Serve as liaison between installation, customers, and account managers through the installation process
• Interact and assist customers/account managers on installation related matters
• Monitor installations to help identify any potential concerns before and after
• Assist in examination of completed jobs profitability
• Open Installation work orders (SRV’s) as needed
• Perform other duties as assigned.

ESSENTIAL PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS

· Able to properly carry 25 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.

· Able to move 1-5 pounds or less occasionally.

· Able to sit and/or stand 2 hours continuously, up to 8 hours per day.

· Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.

· Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/ torqueing for 2 hours continuously.

· Able to effectively communicate with customer base, both orally and in writing.

· Able to see objects closely and perceive depth continuously.

· Able to understand, relate to, and apply concepts on a continuous basis.

· Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.

The final salary offer will depend on several factors, including:

• Experience: Your level of experience in the relevant field.
• Knowledge and Skills: Your specific knowledge, skills, and abilities.
• Ability: Your demonstrated ability to perform the job duties effectively.
• Geographic Location: The location of the position can influence salary rates.

The actual salary offer may vary based on individual qualifications and circumstances.