VP of Field Operations & Employee Experience at Overwatch Mission Critical – Austin, Texas

About Overwatch Mission Critical Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's a purpose.
Role Overview
We’re looking for a VP of Field Operations & Employee Experience to lead the day-to-day operational management of our field workforce.This role is responsible for how our field employees are supported, managed, and experience the organization outside of project delivery. You will own the operational processes that impact field employees directly, including PTO, expenses, HR coordination, benefits support, and ongoing engagement.This role is distinct from project delivery. It exists to ensure our field workforce can operate effectively, consistently, and at scale.
What You’ll Do:
Own Field Workforce Operations

• Oversee all day-to-day administrative and operational processes impacting field employees
• Ensure consistent handling of:
  • PTO
  • expenses
  • benefits coordination
  • workforce-related administrative needs

Manage Field Workforce Support Team

• Lead Associate Directors responsible for direct engagement with field employees
• Ensure consistent support model across regions
• Set clear operating rhythms and expectations

Own Field Employee Experience

• Establish weekly touchpoints and structured check-ins
• Monitor employee sentiment, issues, and engagement
• Act as escalation point for field-related HR issues (in partnership with HR)

Drive Retention & Stability

• Track and manage field attrition trends
• Identify root causes and implement improvements
• Improve consistency and predictability of workforce experience

Bridge Field and HQ

• Partner with HR, and Enterprise Ops
• Ensure HQ processes actually work in the field
• Provide feedback to improve systems and workflows

What We’re Looking For:

• 12+ years of experience in operations, field operations, or workforce operations leadership
• Experience supporting large, distributed field teams (construction, industrial, or similar environments preferred)
• Strong understanding of workforce operations, including PTO, expenses, employee support, and day-to-day field operations
• Experience driving process standardization and operational efficiency across high-volume, people-driven environments
• Ability to operate effectively between field teams and corporate functions (HR, systems, leadership)
• Strong problem solver with the ability to bring structure to high-volume, people-related operations
• Proven ability to lead through others and manage multi-layered teams
• Strong cross-functional leadership and communication skills

What Success Looks Like:
• Consistent, reliable operational support for field employees across all projects • Improved field employee experience and measurable reduction in attrition • Clear, efficient handling of PTO, expenses, and workforce-related processes • Successful adoption of enterprise platforms and processes in the field • Increased efficiency between field teams and HQ • Scalable field workforce operations model that supports rapid growth
Benefits: Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available.
OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.