Resident Services Coordinator at THE GALMAN GROUP – Jenkintown, Pennsylvania

The Resident Service Coordinator serves as the first point of contact for residents, prospects, and visitors while supporting day-to-day leasing and administrative functions. This role plays a key part in delivering exceptional customer service, maintaining a welcoming lobby environment, and assisting the leasing team with touring, follow-ups, and resident relations.

• Greet residents, prospects, vendors, and guests in a professional and welcoming manner
• Answer and direct phone calls, emails, and general inquiries
• Maintain a clean, organized, and presentable lobby and common areas
• Manage packages, deliveries, and resident notifications
• Assist with resident requests, questions, and service follow-ups
• Enforce community policies courteously and professionally when needed
• Assist with move-in and move-out coordination, including welcome packets and keys
• Communicate effectively with the leasing and maintenance teams to ensure a seamless resident experience
• Plan, schedule, and support on-site resident events and trips, including creating event flyers, assisting with setup and breakdown, coordinating with vendors or internal teams, and promoting events to enhance resident engagement and satisfaction.
• Utilize AMSI property management software to create, track, and follow up on resident work orders, ensuring timely communication with the maintenance team and appropriate updates to residents.
• Manage guest card activity within On-Site systems, including entering prospect information, scheduling appointments, and maintaining accurate records.
• Conduct apartment tours for prospective residents as needed, particularly during peak leasing periods. The Resident Service Coordinator will independently manage tours and prospect interactions when leasing staff are unavailable and will work alone every Saturday providing tours and prospect support.
• Answer basic leasing questions regarding pricing, availability, amenities, and application procedures