Fraud Operations Administrator at River Run Services LLC – Newburyport, Massachusetts

River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust.

The Fraud Operations Administrator manages Keeper of the records (KOR) processes, responds to bank requests, monitors daily debit card fraud reports for Reg E compliance, reconciles G/L accounts, and provides professional support to Deposit Operations across a variety of duties.

Essential Job Functions

• Manages the Levy process, including managing spreadsheets placing and removing holds, sending money and correspondence.
• Manages the Subpoena process, including managing spreadsheets compiling documentation and correspondence.
• Generates reports and assesses card transactions for fraud by reviewing various reports for suspicious card transactions and if needed, notifies branches to authenticate activity.
• Oversees Debit card and Reg E fraud management process to ensure adherence to Regulation E and Merchant Dispute Claims. Reviews all paperwork, updates the claim system, monitors required letters, maintains logs and completes all deposit and general ledger (G/L) account settlements.
• Monitors Tokenization reports to ensure regulatory compliance.
• Manages Daily Wire transfers, foreign and domestic
• Reconciles ATM postings and balancing
• Manages Mobile check deposit
• Functions as the Administrator in department applications.
• Executes and approves Online Transaction Entries (OTE).
• Manages Core and Operations ticket management
• Manages the daily reconcilement of the cash management process.
• Performs daily card settlement functions, chargeback processing and card compromises.
• Performs quarterly Visa/Mastercard reporting.
• Submits departmental Banktel invoices.
• Researches Account verification (AVS) and Social Security administration (SSA) requests
• Performs yearly abandoned property file management responsibilities including corresponding to employees and customers.
• Performs customer service functions for Operations.
• Completes G/L account reconciliation including resolving reconciling items.

Qualifications, Experience, and Education

• High school diploma (or equivalent) with 7+ years of professional office experience, preferably in banking or financial services.
• Strong knowledge of debit card functions, general ledger accounts, and retail banking systems.
• Detail-oriented with excellent communication skills, customer service experience, and proficiency in office software applications. Ability to work independently, collaboratively, and effectively under deadlines.

River Run Services, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.