What is the role of a Director of Payroll Customer Services at Jobgether?

The Director of Payroll Customer Services position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director of Payroll Customer Services job located?

Saudi Arabia, Other / Non-US, Saudi Arabia

What type of employment is offered for this Director of Payroll Customer Services role?

Full-time or part-time position

What is the expected salary for this Director of Payroll Customer Services job?

Compensation will be discussed during the hiring process.

How can I apply for the Director of Payroll Customer Services position at Jobgether?

You can apply directly through the application link provided.

Director of Payroll Customer Services at Jobgether

Director of Payroll Customer Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Payroll Customer Services in Saudi Arabia.

In this role, you will lead a global payroll customer services organization, shaping the strategy, structure, and delivery of world-class support across multiple regions. You will oversee end-to-end service operations, ensuring seamless, compliant, and high-quality payroll experiences for customers and internal stakeholders alike. Working closely with cross-functional partners, you will drive innovation, operational excellence, and continuous improvement at scale. You will build and mentor high-performing teams, champion automation, and transform complex processes into efficient, customer-centric solutions. This position offers a unique opportunity to influence business outcomes, elevate service standards, and contribute to global growth. The environment is fast-paced, international, and fully remote, offering high autonomy, strategic ownership, and meaningful impact.

Accountabilities:

Define and execute the global strategy for payroll customer services, ensuring alignment with business objectives and long-term scalability
Design and lead a high-performance, 24/7 service model that consistently exceeds service-level agreements and customer satisfaction targets
Build, lead, and develop a global management team, fostering a culture of accountability, collaboration, and continuous improvement
Drive operational efficiency through automation, process optimization, and strategic use of technology and integrations
Partner closely with payroll operations, compliance, legal, tax, implementation, product, and engineering teams to deliver seamless end-to-end service
Translate customer feedback and service insights into product and process enhancements
Lead complex customer escalations, perform root-cause analysis, and implement preventative improvements
Establish performance metrics, reporting frameworks, and data-driven decision-making practices
Act as a strategic advisor to sales and customer experience teams, supporting growth initiatives and customer engagements

Requirements:

Proven leadership experience managing and scaling global customer service or payroll operations in complex, fast-growing environments
Strong background in payroll, HR services, or related operational domains, with exposure to compliance and regulatory frameworks
Highly analytical mindset with the ability to leverage data to guide strategy, prioritize initiatives, and manage high-impact projects
Demonstrated experience driving automation, systems integration, and service transformation initiatives
Exceptional people leadership skills, with a collaborative, empathetic, and performance-driven management style
Strong stakeholder management and communication abilities, with fluency in written and spoken English
Experience working in remote or globally distributed organizations is a strong advantage
Proficiency with customer service management platforms, analytics tools, and operational systems

Benefits:

Competitive salary package aligned with global market standards
Fully remote role with flexible working hours
Flexible paid time off
16 weeks of paid parental leave
Comprehensive mental health and wellbeing support
Stock options
Learning and professional development budget
Home office setup budget and IT equipment
Budget for coworking spaces and local in-person team events

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director of Payroll Customer Services at Jobgether – Saudi Arabia

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