Operations Supervisor - Distribution at Supply Chain – Memphis, Tennessee

A Waving Supervisor is responsible for managing the wave planning and execution process, which is crucial in ensuring that customer orders are released, picked, packed, and shipped in a timely and efficient manner.

Friday - Sunday

12 Hour Shift

5:00pm-5:00am

Role of a Waving Supervisor

Wave Planning

• Analyze order volumes and shipping deadlines
• Coordinate with warehouse management systems (WMS) to create effective waves
• Prioritize high-urgency or time-sensitive orders

Execution Oversight

• Monitor real-time progress of picking waves
• Adjust wave release timing to avoid bottlenecks in picking or packing areas
• Ensure labor is properly allocated across waves

Communication & Coordination

• Work closely with:
  • Inventory control
  • Picking and packing supervisors
  • Out bound teams
  • Ensure smooth transitions from one operational step to another

System Management

• Use WMS or ERP systems to:
  • Trigger waves
  • Track wave status
  • Troubleshoot system or order issues

Performance Monitoring

• Track metrics like:
  • Wave completion times
  • Order accuracy
  • Throughput efficiency

Report issues or delays and recommend improvements

Key Skills Needed

• Strong understanding of warehouse processes
• WMS proficiency (Manhattan)
• Attention to detail and problem-solving
• Communication and leadership skills
• Ability to work under pressure in fast-paced environments

Operations Supervisor - Distribution

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description:

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelor's degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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