Patient Service Representative at Capitol Pain Institute – Austin, Texas

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

The Patient Service Representative serves as the point of contact for patients inquiring on new or outstanding balances incurred from services rendered at one of our Pain Management Clinics or Surgery Centers. This role combines administrative support, customer service, and basic medical billing support to ensure efficient office operations and high patient satisfaction.

Essential Functions:

• Manage phone lines: answer inquiries, route calls, take messages, and provide information on services.
• Handle incoming/outgoing mail, faxes, and maintain a clean, organized desk area.
• Identify trends, business problems, and servicing issues and direct to appropriate area for action.
• Address patient questions, complaints, or concerns calmly and professionally.
• Provide support to patients and family members.
• Serve as a liaison between the patient and medical team.
• Provide education and information to patients regarding their financial obligations.
• Investigate and resolve initial billing rejections in multiple EMR systems.
• Performs other duties as assigned to support the mission, values, and strategies of CPI.

• High school diploma or equivalent
• 1-2 years’ experience in the medical field preferred
• Demonstrates professional judgment in handling sensitive and confidential issues with tact and discretion
• Strong critical thinking skills
• Excellent communication skills (oral, written, electronic) to effectively interact with patients, peers, providers, management, and visitors
• Excellent organizational and time management skills, ability to set priorities under pressure, and manage multiple demands
• Excellent active and empathetic listening skills
• Ability to promote a favorable image with patients, providers, insurance companies and the public
• Ability to make decisions and solve problems
• Strong desire to help others and ability to approach patients with respect and dignity
• Ability to contribute to a team environment and/or independently, to provide excellent customer service and patient care
• Excellent attendance and punctuality
• Working knowledge of Microsoft Office

Schedule: Full-Time, 40 hours per week

Pay Rate: $22 per hour

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance
• Paid Time Off (accrued)
• Flexible Spending Account for Health & Dependent Care
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long-Term Disability
• 401(k) with matching