Remote Chat Agent at Leidos – Saint Paul, Minnesota

We are seeking a friendly, proactive Remote Chat Agent to provide exceptional customer support through live chat interactions. The ideal candidate will have excellent written communication skills, a customer-centric attitude, and the ability to handle multiple conversations efficiently in a virtual environment.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues effectively and empathetically. Maintain detailed records of chat interactions and update customer profiles as needed. Escalate complex issues to appropriate teams or supervisors when necessary. Follow company guidelines and scripts while personalizing support to enhance customer experience. Support ongoing efforts to improve response times and overall customer satisfaction. Stay informed about product updates, promotions, and company policies. Qualifications:

Proven experience in live chat support, customer service, or related roles. Excellent written communication skills and a professional demeanor. Strong problem-solving abilities and patience. Ability to multitask and manage multiple chat conversations simultaneously. Proficiency with live chat platforms, CRM tools, and basic computer applications. Reliable high-speed internet connection and a quiet workspace. Preferred Skills:

Experience in e-commerce, tech, or retail support. Multilingual skills are a plus. Familiarity with helpdesk or customer support software. Benefits:

Fully remote role with flexible hours. Competitive pay and performance bonuses. Opportunities for ongoing training and career advancement. Supportive virtual team environment.