Assistant Supervisor, Retail Operations at Kidspace Children's Museum – Pasadena, California

About Kidspace Children's Museum

For 45 years, Kidspace Children’s Museum has been a welcoming place for exploration and discovery, serving millions of children and their families. Join a team that creates hands-on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery. Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti-racist policies and practices.

Assistant Supervisor, Retail Operations

Job Title: Assistant Supervisor, Retail Operations

Department: Retail

Job Type: Full-time

Classification: Non-Exempt

Pay Range: $22-$24 Per Hour

Position Overview

Under general supervision, this Full-Time position assists with the oversight and daily management of the retail team. This includes but is not limited to day-to-day retail operations, training, coaching, mentoring, store organization, inventory management, and visual merchandising. This is a full-time, non-exempt position requiring weekends, some evenings, and holidays. Typical hours for this position are Sunday-Thursday, 8:45am-5:30pm and reports to the Operations Supervisor, Retail.

Essential Duties and Responsibilities

Day-to-Day Operations: Assist in oversight of day-to-day store operations, which includes ensuring all

retail locations are open and closed according to retail guidelines. Assists in maintaining POS operations,

and staffing needs. Work daily on the sales floor and serve as a backup to cover retail sales areas

throughout the day, including breaks and lunches and possible callouts from part-time staff as

needed. Support other department Supervisors as needed. Responsible for key backup on Friday’s and

Saturday’s, and when essential for holiday and vacation coverage.

Sales and Budgeting: Models selling best practices daily to lead the team to meet and exceed sales

goals. Maximizes store sales through inventory management. Assists in maintaining store and payroll

budgets.

Guest Experience and Customer Service: Create joyful and meaningful experiences for our guests

through excellent customer service. Model and uphold customer service best practices, and lead team in

creating genuine and meaningful connections with museum guests.

Scheduling and Hiring: Creates daily schedules and templates. Work in collaboration with the Retail

Operations Supervisor to update and maintain staffing tools and paperwork such as Rippling and

ADP. Will assist in recruitment and onboarding.

Supervision and Training: Will provide direct feedback and coaching in partnership with the Retail

Operations Supervisor. Empowers others and encourages individual growth. Assists with training and

team accountability and development. Assist in maintaining attendance and performance records. Assist in evaluation of the Retail team which includes performance conversations, and feedback. Helps in development and implementation of coaching plans and strategies to help the team meet and exceed baseline expectations.

Merchandising and Stock Room Organization: Uses product data and sales trends to assist in visual

merchandising and stock room organization. Works with Retail Management Team to

implement floor moves, participate in store physical inventory, and seasonal changes.

Additional Skills:

• Experience supervising a team of 12+ people.

• Strong collaboration and teamwork skills.

• Oral Communication – Exceptional communication and interpersonal skills.

• Written Communication – writes clearly and informatively.

• Problem Solving – identifies and resolves problems in a timely manner.

• Delivers projects according to agreed timelines and objectives.

• Works independently and within teams.

• Ability to work with external vendors.

• Planning and Organization – prioritizes and plans work activities, uses time efficiently.

• Adaptability – Adapts to changes in the work environment; able to deal with frequent

changes, delays, or unexpected events

• Additional duties as assigned.

Minimum Job Requirements:

• Minimum two (2) years of experience in a retail or sales supervisory role.

• Experience managing POS systems. Knowledge of Shopify is a plus.

• Experience in store merchandising preferred.

• Proficiency in oral and written English language communication. Additional languages

are a plus.

• Ability to work while standing and walking (with reasonable accommodation) in an

outdoor atmosphere that includes inclement or sunny weather. Kidspace is largely an

outdoor facility, exposure to outdoor elements is required.

• Requires bending, squatting, crouching, stooping, twisting, pushing, pulling, carrying,

lifting, and reaching.

• Requires lifting and/or carrying up to 20 lbs. and pushing and/or pulling of up to 40 lbs.

• Valid California’s Driver’s License and a clean driving record required.

• Excellent computer skills including using email, internet, Windows, Microsoft Office and

other computer systems.