IT Help Desk Technician Tier II at Larry H. Miller Senior Health – Sandy, Utah

Job Title: IT Help Desk Technician II

Location: Sandy, UT | In-Office

Department: Information Technology

Reports To: Director of IT Operations

Position Type: Full-Time, Onsite | Monday – Friday, 8:00 AM to 5:00 PM

Larry H. Miller Senior Health is looking for a skilled Help Desk Technician II to join our IT team here at the Sandy corporate office. Larry H. Miller Senior Health is a best-in-class provider for senior health solutions with state-of-the-art short-term stay facilities, assisted living residences, staffing solutions, and home health and hospice agencies. As an IT Help Desk Technician II you will provide intermediate-level support for users across the organization, ensuring prompt and effective resolution of technical issues related to computer systems, software, network connectivity, and various IT services. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance. The Technician II may also contribute to internal documentation, support projects, and assist junior team members as needed.

Benefits:

• Medical, Dental, and Vision
• Flexible Spending and Health Savings Accounts
• Short and Long Term Disability
• Life and ADD Insurance
• 401(k) with a percentage of employee contributions matched by the company
• PTO
• Discounts on home, auto, and pet insurance
• Discounts on Larry H. Miller Megaplex Theaters!

Certifications (Required)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+ —or equivalent industry-recognized certifications—

What you need to be successful in this role

• Associate degree in Information Technology, Computer Science, or a related field preferred (or equivalent work experience).
• 1–3 years of experience in a help desk, desktop support, or IT support technician role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and attention to detail.
• Ability to prioritize tasks and work independently or as part of a team.
• Strong customer service orientation with a proactive and positive approach.

Technical Skills

• Proficient in supporting Windows 10/11, macOS, and mobile OS platforms (iOS/Android).
• Familiarity with Google Workspace administration and support.
• Experience supporting communication and productivity tools such as Zoom an DocuSign.
• Understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN).
• Experience with FreshService or similar IT service management platforms.
• Experience with documentation platforms such as Google Drive and Loom.
• Basic knowledge of scripting or automation (e.g., PowerShell) is desirable but not required.

Working Conditions

• This is a full-time onsite position based in Sandy, UT.
• Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM.
• Occasional after-hours work may be required for maintenance or critical issues.
• Participation in a rotating on-call schedule is required.
• Must be able to lift and carry equipment (up to 40 lbs)