Client Services Manager at Dynatron Software – Richardson, Texas

Location: Remote (US-Based)

About Dynatron

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started.

We’re looking for a results driven, people focused Submission Manager to lead a high performing team of Warranty Processing Specialists within our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions.

You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you thrive in a fast paced environment, enjoy coaching others to success, and have a strong sense of ownership over outcomes, this is an opportunity to lead at scale and make a measurable impact.

Team Leadership & Performance Management

• Directly manage and coach a team of Warranty Processing Specialists
• Drive accountability to production goals based on tenure-based expectations and departmental targets
• Monitor daily, weekly, and monthly performance to ensure output and quality standards are met
• Foster a high performance, positive team culture rooted in accountability and results

Production Oversight & Reporting

• Deliver weekly recaps on team performance (weekly, MTD, and projected end of month outcomes)
• Identify risks to production targets early and take proactive action to correct course
• Ensure accuracy and compliance standards are consistently upheld across all submissions

Training, Development & Quality

• Lead onboarding and training for new hires, including process, tools, and industry knowledge
• Conduct quality control (QC) reviews and provide actionable, detailed feedback
• Facilitate ongoing training through refreshers, coaching sessions, and skill development plans
• Mentor individuals to close performance gaps and support career growth

Process Improvement & Operational Excellence

• Identify process inefficiencies and implement improvements to increase speed and accuracy
• Develop, maintain, and update training materials, documentation, and workflows
• Partner cross-functionally to improve tools, reporting, and operational processes
• Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes
• Proactively anticipate bottlenecks and implement solutions before they impact performance

• 3+ years of experience in automotive warranty processing, service operations, or related field
• 1+ year of people management or team leadership experience preferred
• Strong understanding of warranty reimbursement processes, compliance, and documentation
• Proven ability to manage performance, drive results, and hold teams accountable to goals
• Excellent organizational and time management skills in a fast-paced environment
• Strong analytical mindset with the ability to interpret performance data and trends
• Effective communication skills with the ability to coach, influence, and motivate others
• Experience with Excel, reporting tools, and operational performance tracking
• Ability to work remotely while managing team productivity and engagement

Benefits Summary

• Comprehensive health, vision, and dental insurance
• Employer-paid disability and life insurance
• 401(k) with competitive company match
• Flexible vacation policy and paid holidays
• Remote-first culture

Compensation

• Base Salary of $65,000 with a Bonus opportunity to earn $84,500 in total compensation.