Senior Implementation Engineer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Engineer in United States.

This role is designed for a motivated and highly skilled professional who will lead the onboarding and implementation of enterprise software solutions for new customers. You will ensure that customers experience a seamless transition from sales to operational use, providing clear guidance, support, and technical expertise throughout their onboarding journey. Success in this role requires balancing personalized customer attention with scalable processes, improving workflows, and collaborating closely with cross-functional teams. You will influence customer satisfaction, drive efficiency in implementation workflows, and contribute to the continuous improvement of onboarding strategies. The position offers exposure to cutting-edge cloud-based technologies and the opportunity to impact customer experience on a global scale. This is a hands-on role requiring technical insight, problem-solving, and strong interpersonal skills to foster long-term customer success.

• Lead the end-to-end onboarding and implementation process for new customers, ensuring timely provisioning and smooth transitions between teams
• Collaborate with Customer Success, Sales, Operations, and Support teams to optimize onboarding workflows and tooling
• Develop and maintain automated processes, knowledge bases, and strategies to streamline customer onboarding
• Provide personalized guidance and support to customers, balancing scalability with a customer-first approach
• Monitor success metrics including onboarding efficiency, customer satisfaction, revenue impact, and process optimization
• Identify opportunities for continuous improvement in workflows, tools, and internal collaboration strategies
• Foster strong relationships with customers during their initial journey and facilitate smooth handoffs to ongoing support teams

Requirements:

• Experience working with external customers and collaborating with internal sales, support, and success teams
• Familiarity with SaaS platforms, cloud-based technologies, and technical onboarding workflows
• Strong problem-solving, communication, and interpersonal skills
• Ability to manage multiple tasks while maintaining a customer-centric mindset
• Aptitude for learning new technologies quickly and applying solutions effectively
• Demonstrated leadership, conflict resolution, and transparent communication skills
• Comfortable working in a fast-paced, start-up-like environment with flexibility and initiative

Benefits:

• Flexible, remote-first work environment with freedom to manage your schedule
• Home office setup and technology stipend
• Generous paid parental leave and PTO plan
• Training stipend for conferences, courses, and professional development
• Equity opportunities to participate in company growth
• Health, retirement, and holiday benefits varying by country
• Quarterly company-wide breaks and team-building events
• Inclusive and diverse work culture that values collaboration and innovation