Community Liaison / Client & Facility Monitor at Therapeutic Health Services – Everett, Washington

The Community Liaison patrols a defined area to provide a reminder to our clients of their obligations to not linger in the area, not congregate on the corners, or around community businesses. They are to provide a visual presence to help preserve community relations within the neighborhood surrounding our facilities.

REPORTING RELATIONSHIPS: The Community Liaison reports directly to the Site Supervisor.

Schedule: Monday, Tuesday, Thursday, and Friday 8:30 AM - 5:00 PM, Saturday 4:30 AM - 1:30 PM

EXAMPLES OF WORK:

• Monitor the parking lot and defined areas around THS facility locations
• Receive training in de-escalation and demonstrate ability to de-escalate emotionally charged situations
• Help vehicles enter/leave the property safely
• Follow route as outlined on a map (if required) covering community “hot-spots” and being visually present
• Observes patient behavior, and reports to supervisor any suspicious behavior, like drug dealing, selling bottles, lock-boxes, etc.
• Ask clients to move along and not congregate on the sidewalks
• Ensures that individuals are smoking only in the designated smoking area.
• Be aware of client activity in the surrounding community
• Record documentable incidents on an incident report
• Ensure that parking lot is cleared of garbage and debris at least twice daily
• Sweep parking lot two times per month
• May be asked to assist with occasional cleaning inside or outside the building as needed.
• Interact with both clients and employees in a therapeutic and constructive manner
• Ability to enter timesheets, read and respond to emails and create incident reports in an electronic format
• Other tasks as assigned by management

MINIMUM REQUIRED TRAINING AND EXPERIENCE:

• Must be familiar with all safety regulations that apply to our facilities and client care.
• Must wear highly visible vest and other safety equipment as required.
• Must report any accidents or unusual occurrences immediately.
• Must be courteous and considerate to all clients and staff.
• Ability to project a positive image of THS while enforcing established policies and procedures.
• Must be trained on HIPAA and 42 CFR part 2 regulations and verbal de-escalation techniques.