LEAD PATIENT SERVICE REPRESENTATIVE- WOMEN'S HEALTH at Johnson Memorial Hospital – Franklin, Indiana

JOB RESPONSIBILITIES:

Performs the "check-in" and "check-out" duties and responsibilities for the individual physician office, which may include one or more of the following activities:

• Greets and checks-in patients in a professional manner as evidenced by demonstrating concern for patients in a helpful and positive way;
• Verifies and inputs accurate patient demographic and insurance information;
• Oversees the registration process, by accurately identifying the patients and verifying accurate financial information by identifying proper payers. This includes obtaining Photo ID and obtaining signatures on patient intake forms (i.e., HIPAA, Treatment Consent, Financial Responsibility, Assignment of Benefits, and other forms as required);
• Prepares medical charts for appointments, assuring that dictations, pertinent medical information and updated demographics/insurance information is placed in patient's chart;
• Prints superbills;
• Checks-out patients; prints and gives patient any forms needed such as Visit Summary and Workers' Comp Check Out Instructions. Schedules next appointment if needed. Collects co-pays and balances due. May enter diagnosis code(s) based upon information· given by providers. Posts patient payments and balances cash drawer daily.

Provides patients with information regarding JMH's Financial assistance policy. Coordinates appointments with Claim Aide for non-insured or under- insured patients.

Balances and maintains petty cash and ensures petty cash logs are completed daily. Manages service recovery folder and coordinates with team members to make decisions regarding when it is appropriate to provide service recovery gift cards.

Provides training to all new non-clinical staff and provides ongoing education with regards to insurance, registration and scheduling updates. Modifies scheduling templates to coordinate with providers' other schedules.

Oversees and ensures that all incomh1g and outgoing referrals are completed and patients scheduled in a timely and efficient manner.

Coordinates all Workman's Compensation patients and ensures that all necessary paperwork is completed and coordinates care with the employer and work comp insurance company.

Follows JMHPN policy regarding termination of a patient. Send certified dismissal letter and places notification in the patient's financial record in Cerner.

Clearly communicates and continuously supports the Mission and Values of JMH.

Performs additional duties not addressed here as assigned by the Practice Administrator and/or JMH executive leadership staff.

Conducts all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.

EDUCATION, EXPERIENCE AND TRAINING:

Must have High School diploma or equivalent. Previous physician.office, cashier or insurance experience required. Previous medical coding and scheduling experience preferred.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.

SCHEDULE: