Junior Customer Service Coordinator - Remote in Landing, New Jersey at Prudent Publishing Company

Remote Junior Customer Service Coordinator

We are seeking a bright and enthusiastic customer service coordinator to join our team.

This position is fully remote. The candidate must reside in one of the following states: NJ/NY/CT/ FL.

Shift Available:

• 11:00 am – 7:00 pm

Are you an energetic team player with excellent communication skills? Your personable phone manner, positive energy and problem-solving skills will be fully utilized as you uphold our high customer service standards.

The right candidate for this position is a self-starter with previous customer service experience, strong computer skills, proficiency in MS Office and experience working with CRM systems. Ability to speak Spanish is a plus.

We are looking for a Junior Customer Service Coordinator who can:

• Respond promptly and professionally to customer inquiries, concerns, and requests via phone, email, and live chat
• Accurately place customer orders and maintain detailed records of customer interactions
• Take ownership of customer issues and ensure timely, effective resolution through appropriate follow-up
• Work both independently and collaboratively within a team environment while maintaining a positive, professional, and enthusiastic attitude

We offer a comprehensive benefits package including Paid Time Off (PTO), health and dental insurance, 401K, flexible schedules, and a collaborative work environment.