Hotel Operations Manager at TMC Group LLC – Palm Springs, California

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

Rooms Division Manager

Drift Palm Springs

At Drift Palm Springs, great stays are built on thoughtfully designed, clean rooms, seamless front desk operations, and teams that feel confident and supported. We’re looking for a Rooms Division Manager who brings thoughtful leadership, operational savvy, and a hands-on approach to hotel operations.

This role oversees Front Desk, Housekeeping, and Maintenance, working closely with the General Manager to ensure smooth daily operations, elevated guest experiences, and consistent standards across the property.

What You’ll Do

• Lead day-to-day operations for Front Desk, Housekeeping, and Maintenance
• Ensure front desk operations are welcoming, efficient, and guest-focused
• Partner with the General Manager on staffing plans, scheduling, and performance
• Maintain high standards for rooms, public spaces, and service delivery
• Monitor guest feedback, resolve concerns with care, and drive continuous improvement
• Hire, train, coach, and develop department leaders and team members
• Use reports, KPIs, and operational insight to identify opportunities and solve problems
• Ensure compliance with safety, security, and regulatory requirements
• Collaborate cross-functionally with other departments to support overall hotel success

What We’re Looking For

Front Desk and/or Housekeeping leadership experience

• A confident, approachable leader who leads by example
• Strong communication and people-management skills
• Comfortable juggling priorities in a fast-paced environment
• Detail-oriented, organized, and calm under pressure
• Ability to be on your feet for extended periods and step in where needed
• Food Handler certification (or willingness to obtain)

Schedule & Status

• Full-time, exempt position
• Schedule includes weekends, holidays, and varied shifts

Why Drift?

• A collaborative, people-first culture
• Thoughtfully designed spaces you’ll be proud to lead
• Real ownership over rooms and front-of-house operations
• A growing lifestyle hospitality brand that values creativity, care, and accountability

If you’re an operations leader who loves details, team development, and creating smooth, memorable guest experiences, we’d love to hear from you.

Pay: $65,000.00 - $70,304.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person