Attache Agent at Trump International Hotel and Tower Chicago – Chicago, Illinois

JOB OVERVIEW:

Responsible for assisting the Director of Attaché Services in the recognition of all Trump guests visiting the hotel, and for informing all hotel departments of the guests’ arrivals, special needs and requests, and personal preferences. Responsible for maintaining guest history database in Visual I and producing the Attaché Daily Report.

QUALIFICATIONS:

Education: College degree is preferred

Experience: Minimum of 1 year luxury hotel experience – Front Desk, Reservations or Guest Relations

SKILLS:

• Computer literate. Knowledge of Microsoft Office, Visual One and other pertinent computer systems

• Ability to clearly and pleasantly communicate in English with guests and colleagues in writing, by telephone, and in person.

PERSONAL QUALIFICATIONS:

• Ability to input and access data in computer; basic typing skills

• Ability to focus, and follow-through on details

• Ability to compute basic mathematical calculations

• Ability to ensure security and confidentiality of guests

• Ability to use time efficiently; to prioritize and organize work

• Ability to maintain company standards and policies

• Ability to maintain knowledge of hotel features and information, i.e., services, hours of operation, etc.

• Ability to understand and respond appropriately to guest inquiries and needs while remaining calm and courteous

• Ability to promote positive relationships with guests, particularly over the phone

• Ability to foster positive relationships with colleagues and enhance teamwork

• Flexibility with work schedule, able to work shifts, including weekends and holidays as needed

ESSENTIAL JOB FUNCTIONS:

• Contact guests in advance, gather preferences, capture the data in the guest profile and coordinate pre-arrival requests with appropriate departments

• Review the Guest Arrivals daily, decide which information are relevant and edit guest history accordingly

• Meet and greet VIPs and limousine arrivals at curb side.

• Monitor Repeat Guests and provide recognition/gifts according to the RG Gift Program

• Continually maintain guest files in Visual I; add preference, comment cards, amenities, special needs information appropriately in the system(s), delete stay-specific and unusable data, merge duplicate records, etc.

• Coordinate guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all repeat guests.

• Use discretion when inputting guest incidents & comments. Must be objective. No negative comments

• Energize the Guest Recognition process in daily contact with other departments.

• Assist in the implementation of Guest Recognition awareness programs.

• Recognize opportunities to provide Trump Experience

• Provide back up for Director of Attaché Duties, i.e., attendance at Operations Meeting, Resume Meeting, departmental line-ups, welcoming and escorting VIPs, etc.

• Communicate system errors to TCH IT Support.

• Share information with the Trump Hotel Collection in order to provide seamless service to Trump guests wherever they may be staying at

• Perform other assigned duties related to Attaché program as delegated by the Director of Attaché

QUALIFICATIONS FOR CONTINUED EMPLOYMENT:

• Adherence to all hotel policies and procedures

• Reports to work punctually and regularly

• Consistent satisfactory work performance and presentation

• Maintains a professional and positive attitude in dealing with guests and associates at all times

• Ability to multi-task and prioritize daily functions within the department to ensure efficient and timely guest satisfaction

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.