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Strategic Home Infusion Operations Manager at Vital Care of Meridian – Shreveport, Louisiana

Vital Care of Meridian
Shreveport, Louisiana, 71104, United States
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About This Position

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.
Job Summary:
The Strategic Operations Home Infusion Manager is responsible for driving operational performance, process improvement, and growth initiatives within a Vital Care infusion pharmacy location. The role partners with clinical, pharmacy, revenue cycle, and business development teams to optimize infusion operations, patient access, and financial performance.
The ideal candidate brings a strong background in healthcare operations, home infusion services, and process improvement, with the ability to drive strategic initiatives that enhance patient experience, operational performance, and organizational growth.
This position ensures that infusion services, pharmacy operations, and administrative workflows operate efficiently while maintaining regulatory compliance and high patient satisfaction.
Duties/Responsibilities:
Operational Strategy & Performance:
  • Lead operational strategy to improve efficiency, scalability, and profitability
  • Identify and implement process improvements across pharmacy, nursing, intake, and billing to improve performance.
  • Monitor key performance indicators including:
  • Patient start-of-care timelines
  • Infusion suite utilization
  • Revenue cycle performance
  • Operational costs
  • Develop operational plans aligned with company growth goals.
Cross Department Coordination:
  • Collaborate with:
  • Pharmacy leadership
  • Nursing leadership
  • Intake and reimbursement teams
  • Business development teams
  • Ensure seamless patients onboarding and therapy coordination.
  • Resolve operational issues impacting patient access or therapy delivery.
  • Foster a culture of accountability, safety, and patient centered service.
  • Oversee staffing models, scheduling, training programs, and performance.
Financial & Business Management:
  • Monitor P&L performance of the infusion location.
  • Identify opportunities to:
    • Increase therapy volume
    • Improve drug margin
    • Reduce operational waste
  • Support forecasting and budgeting processes.
Process Improvement & Technology:
  • Evaluate workflows and implement lean operational improvements.
  • Utilize operational systems such as:
  • Pharmacy management systems
  • EMR platforms
  • Infusion workflow systems
  • Support implementation of new technologies or operational initiatives.
Compliance & Quality:
  • Ensure compliance with:
  • State pharmacy regulations
  • CMS and payer requirements
  • Accreditation standards (ACHC / URAC / Joint Commission)
  • Maintain operational readiness for audits and quality reviews.
Leadership & Team Development:
  • Support hiring, training, and development of operational staff.
  • Foster collaboration across departments.
  • Promote a culture focused on patient outcomes and operational excellence.
Required Skills/Abilities:
  • Healthcare operations management
  • Strategic planning
  • Process improvement / Lean methodology
  • Financial analysis and budgeting
  • Cross-functional leadership
  • Data-driven decision making
Education and Experience:
  • Bachelor’s degree in: Healthcare Administration, Business, Pharmacy, Nursing or Operations Management.
  • 5+ years in Healthcare Operations, Infusion Services, Specialty Pharmacy, or Hospital Outpatient Infusion.
  • Preferred Experience: Home Infusion, Specialty Pharmacy Operations, Revenue Cycle Management, or Healthcare Business Analytics.
Physical Requirements:
The employee must be able to:
Estimate
May require extended periods of sitting.
4-6 hours
May require frequent use of computer keyboard & sitting for extended periods of time.
6-8 hours
May require standing for extended periods.
1-2 hours
May require lifting over 40 lb.
<1 hour
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care Infusion Services participates in E-Verify.
This position is full-time.

Job Location

Shreveport, Louisiana, 71104, United States
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Job Location

This job is located in the Shreveport, Louisiana, 71104, United States region.

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