R&B Host at MXB Battery Operations LP – San Francisco, California

PRIMARY RESPONSIBILITIES

The host is responsible for providing exceptional dining experiences for The Battery’s

members and guests through warm, intuitive, and personalized service both in person

and over the phone. This team member must be able to perform technically sound

service and have the ability to anticipate needs, tailor their service style, and show a

genuine sense of graciousness and hospitality to truly make The Battery feel like a home

away from home for our members and guests. Hosts must actively embody The

Battery’s standards while in the workplace, both in interaction with fellow service team

members, kitchen staff, guests, and management. All work related duties must be done

onsite.

DUTIES and RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does

not restrict the tasks that may be assigned. Management may assign or reassign duties

and responsibilities to this job at any time due to reasonable accommodation or for other

reasons.

● Greet and seat guests in accordance with The Battery’s steps of service.

● Accurately and efficiently maintain waiting list, while keeping management and

guests informed of wait times.

● Answer phones quickly and politely without any sign of stress.

● Receive, record, and confirm reservations accurately and in a warm,

accommodating manner by phone or in person.

● Assist management in the development and maintenance of guest database

● Maintain a clean and organized workspace with clean and updated menus.

● Ability to converse with guests about menu questions in a detailed and articulate

manner.

● Must have a working knowledge of menu items, food preparation techniques, and

basic culinary terminology.

● Acknowledge every guest’s departure with gracious and sincere thanks and

salutation.

● Prepare daily reservation sheets.

● Pull and arrange tables and chairs for guests.

● With the guidance of floor managers and F&B directors, may be asked to train

new hosts and reservations staff.

● Must report problem situations to management immediately.

● Ongoing cleaning and maintenance of physical plant and workstation according

to established restaurant procedures. This includes pre-shift, post-shift, daily,

weekly, and monthly duties as assigned by management.

● May be responsible for the correct handling of coat check duties.

● May be responsible for correct transferring of bar checks when necessary.

● Required to attend mandatory meetings when scheduled.

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

● At least 18 years of age.

● High school education or equivalent.

● Minimum three years of upscale casual or fine dining experienced preferred.

● Perform server and bus person’s duties.

● Able to read, write, speak, and understand English comprehensively.

● Basic math skills.

● Basic computer skills.

● Able to interact with guests in a professional manner while maintaining a

composed demeanor in high-stress situations.

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

You must possess the physical, visual, and auditory ability to perform the essential

functions of the job, with or without reasonable accommodations and be able to

meet the following requirements:

● Heavy member/guest contact is required.

● Must be able to tolerate varying noise levels, temperature, and illumination and

air quality.

● Requires hand-eye coordination and manual dexterity.

● Requires normal sense of smell, taste, touch, and sound.

● Must be able to respond to visual or aural cues.

● Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk,

stand, and/or sit up to 8+ hours per shift.

● Lift up to 50 pounds in order to perform the essential functions.

● Work in a stressful environment and stressful situations.

● Work in an environment where climate constantly changes.

● Maneuver freely through all areas of the property.