Service Manager – Hyundai of Lexington Park (CMA) at Carter Myers Automotive – Lexington Park, Maryland

Full-Time | Employee-Owned Company

As the Service Manager at Hyundai of Lexington Park, you are the Relationship Architect of our service operations. You will lead a high-volume, tech-forward service center where excellence, accountability, and guest experience drive everything we do.

We’re seeking a data-driven, people-focused leader with a passion for developing technicians, optimizing workflow, and growing profitability—without ever sacrificing trust.

Why CMA?

• 100% Employee-Owned – build real personal wealth over time.
• Growth-focused culture with ongoing development opportunities.
• Supportive leadership and advanced operational tools.
• Competitive salary, performance incentives, and comprehensive benefits.

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

What You’ll Do

• Lead and coach advisors and technicians in a high-performance, ownership-driven culture.
• Drive key service metrics: H/RO, effective labor rate, shop efficiency, and guest satisfaction.
• Manage workflow, dispatching, quality control, and warranty processes.
• Analyze financial statements, identify missed opportunities, and manage controllable expenses.
• Recruit, mentor, and develop technicians through training and certification growth.
• Ensure an ultra-clean, safety-compliant facility that meets Hyundai and OSHA standards.

What You Bring

• 3–5+ years of automotive service management experience with KPI growth.
• Strong technical knowledge of Hyundai standards, warranty procedures, and modern DMS/CRM systems.
• Financial literacy with the ability to identify revenue opportunities.
• A motivational leadership style based on coaching, accountability, and a “Believe” mentality.

Preferred

• Experience in a high-volume dealership environment.
• Strong track record of developing skilled technicians.
• Familiarity with CDK (a plus but not required).

Certifications/Licenses

• Valid driver's license

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!