Medical Assistant II at Church Health Center of Memphis, Inc. – Memphis, Tennessee

Job Title: Medical Assistant II

Department: Medical Clinic

Reports to: Lead Nurse

Classification: Regular, Full-Time, Hourly, Non-Exempt

Work location: Onsite

Starting Salary: $35,092 - $41,285

About Church Health

As a faith-based health care not-for-profit, Church Health believes in caring for one another as we'd all like to be cared for. That's why we commit every day to making the highest quality health care accessible to more Memphians, especially those facing social and economic challenges—so we can all live our lives with dignity, vitality and joy.

With services that span all ages, including the youngest of us, and that treat the whole person, we make it possible for more Memphians to live fully. Today, with the support of our partners, volunteers and donors, we conduct an average of 60,000 patient visits a year in Memphis and serve as a model for countless communities across the nation.

Job Summary:

The Medical Assistant II provides administrative and clinical support, including taking patient vital signs, preparing patients for exams, assisting with procedures, maintaining medical records, scheduling appointments, and performing basic lab and POC testing, under the supervision of a physician or nurse practitioner. This role ensures the smooth operation of a medical care team by supporting patient care and administrative duties.

Duties/Responsibilities:

• Complete pre-visit planning and chart preparation for acute, follow up, and preventive wellness visits. This includes medical records requests, clinical care guidelines, and wellness visit documentation.
• Perform patient visit intake and chart documentation to include vital signs, appropriate screening and POC testing, medication and vaccine reconciliation, care guidelines documentation, HPI and reason for visit, and pediatric anticipatory guidance review, etc.
• Processes labs for first or second floor lab, ensuring all samples are labeled correctly with correct corresponding paperwork; Coordinates lab schedules and processes patient samples as ordered; Process supplies (outside of procurement supply process), keeping up with PAR levels for clinical operations.
• Anticipate and set up procedures including toenail removals, joint injections, PAP Smears, aerosol treatments, ear irrigations, ASAF visits, etc.
• Complete patient clinical visit check out including care plan review, patient education, the sharing of community and in-house resource information, and acquiring and fitting DME.
• Responsible for opening and/or closing daily clinic operations, overseeing activities of night clinic/Saturday clinic, working in the lab on assigned days, autoclaving, cleaning and stocking of exam rooms and additional clinical duties.
• Communicate with patient provider panel through phone calls and patient portal messaging to answer questions and handle appropriate patient care items.
• Coordinates daily operation of the lab as assigned, in accordance with CLIA guidelines and OSHA regulations; Ensure controls are within date and all materials are stored properly. This includes performing and documenting daily controls, documenting temperature logs, and wet prep/KOH log maintenance.

Required Skills/Abilities:

• Proficient in common primary care procedures, lab and phlebotomy processes, and diagnostic testing and screening.
• Proficient level of understanding of common medical terminology.
• Ability to be cross trained in all MA clinical functions and across all provider teams.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong customer service and the ability to maintain a positive attitude under pressure.
• Ability to communicate effectively both oral/written with a broad base of stakeholders.
• Attention to detail and a high level of accuracy and confidentiality.
• Moderate level of desktop computer skills to include the O365 productivity software suite.
• In-depth knowledge and efficiency with EHR systems.

Education and Experience:

• A High School Diploma or GED is required.
• Completion of an accredited Medical Assistant Program is required.
• Medical Assistant Certification is required.
• 1-3 years of experience.

Benefits Package

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long Term Disability
• Employee Assistance Program

Work Environment and Physical Demands:

Work is frequently active in nature and requires the ability to move around a large workspace on multiple floors. The job requires some amount of computer work and hand dexterity and the ability to lift up to 10 lbs. on a regular basis.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.